Account Manager - Asset Owners

Nasdaq eVestment is looking for an Account Manager to work with some of the most sophisticated Asset Owners and Asset Allocators in EMEA. 

This role will focus on Asset Owner and Asset Allocator clients - Building and maintaining effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. Creates demand for the organization's products and services by raising their profile with customers Achieves revenue targets by increasing revenue spend per account. Conducts regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.

What will you be doing?

• Developing a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging the application to achieve full business value.  

• Cover all of the new and expanded clients in EMEA, with a focus on the Middle East region. 

• Specifically responsible for building and maintaining effective long-term relationships with key senior-level decision makers and influencers at a smaller group of customer accounts. 

• Serving as the voice of the customer, tracking the pulse of your clients and helping them get the most out of our products and services.  

• Monitoring and recommending strategies to increase user usage and adoption.  

• Coordinating internal implementation, reporting needs, training and product resource as needed.  

• Partnering with the Sales Team to identify client upsell opportunities 

• Conducting strategic business reviews to gauge progress, identifying areas for improvement, gathering and maintaining key client metrics to achieve both client and company objectives.  

• Managing multiple projects, responsibilities and competing priorities. 

• Tracking client information in Salesforce. 

• Reviewing contracts to ensure all activities are within the terms of the contract.

• Prepare various reports to help manage and understand your clients, such as top clients, clients at risk, quality of success, and stage of implementation. 

Who are we looking for?

• Proven experience of Customer Success, Account Management, or Relationship Management at a financial software company or at an asset management firm, ideally at an endowment, foundation, family office, fund-of-funds, or OCIO shop. 

• In-depth understanding of the unique dynamics, cultural nuances, and business landscapes within the Middle East region.

• Bilingual proficiency in Arabic and English is not required but highly beneficial.

• Strong interpersonal and communication skills and experience managing external client relationships. 

• Ability to lead client calls and have a high comfort level with conflict resolution. 

• Strong written and verbal skills. 

• Ability to work closely and collaborate with various internal stakeholders. 

• Strong understanding of institutional investment markets a plus. 

• Ability to prioritize, multi-task, and perform effectively under pressure. 

• Self-starter who is eager to learn the business at a fast pace.            

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

Our mission to bring together ingenuity, integrity, and insights to deliver markets that accelerate economic progress and empower people to achieve their greatest ambitions. In recent years, we have increased our commercial focus on ESG.

What we offer

Our London office is located in Bishopsgate and is easily accessed via multiple public transport options. The building offers a member’s gym, bike park, food stalls and proximity to a variety of restaurants, shops and markets.

Nasdaq UK offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. Employees receive 25 days of annual vacation (plus 1 additional flex day every two months), pension plan, health and dental insurance, career development programs, and more. We advocate flexible ways of working and have a hybrid remote/in-office setting with 2 days per week in the office.

What happens now?

If you think you would thrive in this role, then we would love to hear from you! This is a full-time position reporting on-site to our London office. As the selection process is ongoing, please submit your application in English as soon as possible. A valid UK work permit is required.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.