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Spanish-speaking Contact Center Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Kazakhstan

Offer summary

Qualifications:

B2-C1 level in Spanish, Experience in customer service is a plus, Strong communication skills, None.

Key responsabilities:

  • Provide excellent customer service
  • Assist customers with order decisions

AUTODOC logo
AUTODOC Large https://autodoc.group/en/career
5001 - 10000 Employees
About AUTODOC
We make mobility easy & sustainable. AUTODOC was founded in 2008 in Berlin and we are now a leading online retailer for vehicle spare parts and accessories. in Europe. We are a growing profitable technology company active in 27 countries with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! We are transforming and looking for innovative, tech-driven, and agile talents to join us across Europe. It is important for us that our people feel a sense of impact, purpose and belonging within our organization - whether they work in an office space, in one of our warehouses or remotely. With our headquarters in Berlin- Germany, we also have several offices across Europe. Catch the ride! https://autodoc.group/en/about-us https://autodoc.group/en/facts-and-figures https://autodoc.group/en/news-room https://autodoc.group/en/career Legal notice: https://bit.ly/3LHWIg1
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Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

Job Description

What’s a normal working day like? You will:
  • Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
  • Guide our customers to make the right order decisions and clarify status on orders 
  • NOT do outbound. We only work with inbound services. 
  • We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Who are you?
  • You know Spanish at level B2-C1
  • You enjoy being a skilful communicator with people and teams - both spoken and written
  • You are a trusted team player and want customers to be satisfied. 
  • Someone with experience in customer service and/or sales is a plus. 
  • You live in Kazakhstan and look to stay long-term. 

What do we offer?
  • Competitive salaries based on your professional experience
  • Fast growing international company with stable employment
  • Annual vacation of 24 days and 1 additional day off on your birthday
  • Monthly Allowance for cover the costs of medical insurance expenses
  • Mental Wellbeing Program –providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues
  • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
  • Free English and German language classes
  • Referral Program with attractive incentives
  • Flexible working hours and hybrid work

Join us today and let’s create a success story together!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Sales
  • Teamwork
  • Communication
Are you interested?

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