Customer Success Manager

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in Dallas, TX:

Job Duties: Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customers key value drivers and needs, and act as an internal point of contact on your customer to internal partners. Coordinate the completion of the Signature Success catalog of services as required for the customer. Provide timely, proactive Salesforce feature guidance based on the areas of interest for the customer. Act as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identify potential challenges and risks to the customers implementation. Reinforce to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.  Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions following infrastructure incidents that impact customers. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.  Telecommuting is an option. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Apex data loader; (2) SOQL; (3) SOSL; (4) Scrum agile methodology; (5) SOAP and REST integrations; (6) Apex classes; (7) Triggers; and (8) Visualforce. 

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-144612. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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