We’re dedicated to expediting the energy transition with sustainable home energy solutions accessible to all, aiming to assist 3 million households in making the transition by 2030. That’s why we're looking for a highly motivated and ambitious individual who's ready to roll up their sleeves and make a tangible impact on the climate change challenge we're tackling head-on. Are you ready to rise to the challenge?
As a Customer Service Process Specialist, you will be working on designing, streamlining and improving our Customer Service processes to make sure our customers have a great user experience with our products and customer service.
What you will do:
Develop, optimize and map out our Customer Service customer journeys, Customer Service (fulfilment & assurance) processes and supporting tools
Analyze data to generate insights around current bottlenecks, inefficiencies and/or risks in current Customer Service processes
Translate data-driven insights into action by translating these into (continuous) improvement initiatives
Generate continuous visibility into the performance of our processes by refining and defining KPIs and reports / tools
Collaborate with stakeholders (e.g., Customer Support manager, Head of Planning) to refine/implement improvement initiatives, and improve interfaces between different departments
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