Senior Director of Benefits and Wellbeing

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Sr Director of Benefits and Wellbeing provides strategic vision and design input on programs and policies and operational excellence for the oversight of all benefits and wellbeing programs.  Oversees the center of expertise functions including governance of plans and programs through the Benefit’s Shared Services Team including administration of all policies and programs for health and welfare, wellness, absence management, and retirement benefit programs. This role leads project plans to routinely assess the effectiveness of plans while providing functional expertise to deliver people initiatives that support and foster a high-performance and inclusive culture. promoting employee wellbeing and maintain compliance with applicable regulations. This position collaborates across departments to deliver competitive and innovative solutions that enhance employee engagement, retention, and organizational performance, and manages multiple vendors through SLA’s and operations reviews. The position reports to the SVP of Total Rewards.
**This position will work from their home office with travel expectations to the Chicago, IL headquarters quarterly for on-site collaboration and department meetings.

Essential Duties/Responsibilities:

• Provides strategic vision and design input to the overarching strategies, implements, and manages comprehensive health and welfare benefits, retirement programs, and wellness initiatives, including medical, prescription drug, vision, dental, life, AD&D, disability, absence management, FSA, and defined contribution programs.
• Design and leads multiple program plans to drive wellness programs that foster a culture of health, improve employee engagement, and address organizational well-being goals.
• Routinely evaluate benefit and wellness offerings to ensure competitiveness, value, and alignment with organizational objectives.
• Provides vendor management oversight to multiple vendors ensuring strong performance with designed SLAs, reviewing performance of SLAs through routing operating reviews.
• Maintain compliance with policies, regulations, and reporting requirements, including overseeing audits and preparing state and federal filings.
• Oversee benefit programs’ financial integrity by implementing robust controls and ensuring accurate recordkeeping. Establish and monitor budgets.  Prepare financial reports with cost and trend data to support efficient and effective delivery of benefit programs.
• Partner with outside consulting/brokerage firm to prepare executive summaries for sponsors and Executives, including financial summaries, budgets, expense and variances, as well as suggested solutions.
• Lead annual open enrollment project from beginning to end, including plan design updates, development of change management materials and communication strategy, system updates, and employee education campaigns.
• Create year-round communications to promote benefits and wellness offerings, increase awareness, and address employee inquiries.
• Support due diligence and integration of benefit and wellness programs in mergers and acquisitions to ensure seamless transitions.
• Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for assigned work.
• Partner with HR, Legal, Finance, and HRIS teams to optimize administration, ensure compliance, and integrate Workday functionality.
• Develop and implement a well-being philosophy, strategy and well-being events for all employee audiences.
• Maintain and monitor audit controls over all benefits programs.
• Monitor administrative costs and pricing of benefits programs and recommend cost containment strategies, including alternate methods of administration.
• Be a champion of innovation in the benefits and wellbeing space.  Know what best in class, progressive companies are doing and look to integrate best practices into the processes.
• Proven success in designing and managing wellness programs aligned with organizational goals.

Education and Experience:

• Bachelor’s degree in HR, Business Administration, or a related field; advanced degree or HR certification preferred.
• A minimum of 10 years of HR experience, with at least 5 years focused on benefits and wellness program design and administration.
• Experience implementing and administering benefits programs in Workday.
• Expertise in multi-state benefit regulatory requirements, including ACA, ERISA, COBRA, and HIPAA compliance and other local regulatory requirements.

Required Skills and Abilities: 

• Experience in design and implementation of benefits and wellbeing programs across multiple geographies.
• Proven ability to design and deliver innovative and competitive benefits and wellness programs.
• Strong analytical and quantitative skills with advanced expertise in MS Excel.
• Exceptional project management and organizational skills, with an ability to manage multiple priorities in a dynamic environment.
• Excellent communication and interpersonal skills to engage employees at all levels.
• Demonstrated ability to work collaboratively across functions and influence key stakeholders.
• Strong knowledge and experience with change management and communication principles.
• Technical knowledge of benefits design including H&W and retirement plans.
• Proven, influential leadership skills.
• Ability to develop and maintain working relationships with a variety of key stakeholders; consultative and collaborative style that allows for influence without authority.
• Ability to operation in a fast-paced environment with competing priorities.
• Flexible and comfortable to roll-up your sleeves, accustomed to being hands-on. 
• Demonstrated excellent communication skills – both oral and written.
• Demonstrated growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Ability to travel 10% of time; may fluctuate based on business needs
• Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.