Senior Account Manager - Legal Industry (USA-Remote)

Award-winning solutions to address your legal business needs

Wolters Kluwer’s ELM Solutions provide a comprehensive suite of tools that address the growing needs of corporate legal operations departments to increase operational efficiency and reduce costs. Corporate legal and insurance claims departments trust our innovative technology and end-to-end customer experience to drive world-class business outcomes.
 

About the Role
As a Senior Account Manager, you will manage the most complex and high-profile accounts with discretion. Your strategic planning and deep understanding of account needs will drive business growth and enhance customer satisfaction. You may also serve as a lead for a small team, contributing to the development and success of junior team members.

Additional information:  Enterprise Legal Management Software | ELM Solutions | Wolters Kluwer

Responsibilities
• Manage and nurture relationships with complex and high-profile accounts.
• Conduct strategic planning to meet account-specific business needs.
• Exercise broad authority in setting and negotiating product/service terms.
• Create, implement, and monitor comprehensive sales plans.
• Lead and mentor a small team of junior account managers.
• Conduct regular strategic meetings with senior management of client accounts.
• Resolve critical and complex customer issues.
• Develop and execute upselling and cross-selling strategies within accounts.
• Drive customer satisfaction through tailored service delivery.
• Contribute to the development of sales policies and strategies.

Education

College degree (Bachelor preferred) or equivalent experience.

Requirements
• 3+ years of sales and account management experience, preferably within the legal industry.

• Strategic Communication: Advanced communication skills for high-level interactions.
• Leadership: Ability to lead and mentor junior team members.
• Deep Product Knowledge: In-depth understanding of the organization's products or services.
• Sales Strategy: Proficient in complex sales strategy development and implementation.
• High-Level Negotiation: Expertise in negotiating complex sales terms.
• CRM Mastery: Mastery of CRM tools for managing complex accounts.
• Analytical Insight: Advanced analytical skills for strategic planning and performance tracking.
• Relationship Management: Exceptional ability to maintain and enhance long-term client relationships.

Travel expectations

• Up to 40%

#LI-Remote

Compensation: