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Program Success Manager, Sustainability

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Mexico

Offer summary

Qualifications:

Experience in agtech or agriculture required., Fluency in Spanish and English., Strong proficiency in Google Suite., Experience with APIs and data analysis..

Key responsabilities:

  • Develop partnerships with global customers.
  • Ensure customer satisfaction and address challenges.

Arable logo
Arable Agritech : Agriculture + Technology Scaleup http://www.arable.com/
51 - 200 Employees
About Arable
Arable, the leader in crop intelligence, advances digital agriculture globally. Forward-thinking agribusinesses, farming operations, and food and beverage companies use Arable to be more productive, sustainable, and profitable. Arable’s intuitive IoT-based solution combines reliable in-field weather, forecast, plant, soil, and irrigation data with advanced modeling and machine learning to deliver real-time, actionable insights into the entire crop system. Arable helps customers around the globe optimize water use, crop protection, fertilization, field work, research trials, food supply chains, and sustainability initiatives. Arable and its innovations have been recognized in Fast Company’s “Next Big Things in Tech” list, as AgTech Breakthrough’s “Crop Monitoring Solution of the Year” and “IoT Monitoring Solution of the Year”, in Plug & Play’s “10 Precision Agriculture Companies to Watch” roundup, and in SVG Ventures | THRIVE’s “Top 50 Companies” list. Arable is venture-backed by Galvanize Climate Solutions, Qualcomm Ventures, Prelude, S2G, Ajax Strategies, Grupo Jacto, Middleland, M2O, and iSelect. The company is headquartered in San Francisco, California, with offices in Piracicaba, Brazil, and Bangalore, India. For more information, visit www.Arable.com.
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Job description

Come work alongside some of the most talented minds in the agtech industry. We are a team of innovators who are accelerating the digitization and sustainability of our planet’s food system. At Arable, you will have the unique opportunity to build something meaningful with an amazing group of people who care about each other and their work.

What we do:

At Arable, our goal is to connect all the world’s farms to help optimize the global food system. This is an ambitious goal, but the need has never been greater to rethink how we will feed an ever-growing population and reduce our impact on natural resources. We believe the heart of the solution is digitizing the analog world with high-fidelity data to help food producers optimize their operations. We hope the impact of our work will improve the lives of farmers everywhere and be a major contribution to securing the global food supply for decades to come.

A few examples of the work we’re doing today:
- Helping farmers in India and Mozambique adapt to the effects of climate change on their farms with novel data-driven crop insurance
- Giving produce growers in California the tools to optimize production and minimize waste
- Helping irrigated farms in Nebraska manage water more efficiently and sustainably to protect our water supply

We are looking for a proactive and driven individual to join our team as an Program Success Manager, Sustainability. This role is vital in helping to grow, nurturing relationships with our customers and partners, providing exceptional support, and growing our sustainability efforts. You will collaborate with a variety of stakeholders to ensure the success of our products in the field while contributing to a global mission of agricultural transformation.

Key Responsibilities:

Partner and Grower Engagement
  • Develop and nurture partnerships with global customers and collaborators, deeply understanding their needs and supporting their goals.
  • Leverage advanced agronomic knowledge to translate customer challenges into meaningful insights and guide the development of tailored solutions.
  • Build and manage relationships with implementation partners, contractors, and other key stakeholders critical to deployment success.
  • Proactively identify opportunities for collaboration that drive sustainable outcomes for growers and other stakeholders.

    • Customer Success and Support
  • Act one the key points of contact for assigned customers and partners, delivering high-touch support to drive retention and account expansion.
  • Build a deep understanding of customer and partner business challenges, use cases, and industry trends, offering consultative guidance to align their goals with Arable’s solutions.
  • Monitor customer satisfaction and health metrics, identifying potential risks and working proactively to address challenges.
  • Document and communicate critical customer concerns across teams, mobilizing internal resources to deliver prompt solutions.
  • Serve as a product expert, leveraging your deep technical and operational knowledge to help customers maximize the value of Arable’s products.

    • Field Operations Coordination and Project Leadership
  • Coordinate field deployments, ensuring the seamless installation and integration of hardware in diverse agricultural environments.
  • Troubleshoot real-time issues during product deployment, acting as a Tier 2 escalation point for both hardware and software components.
  • Manage complex projects with multiple stakeholders, ensuring alignment and timely delivery of objectives.
  • Analyze technical and operational challenges, deriving actionable insights to improve product performance and customer satisfaction.

    • Qualifications:
  • Proven experience in agtech or agriculture with a technology background is required.
  • Fluency in Spanish and English (Portuguese is a plus).
  • Strong proficiency in Google Suite, particularly advanced knowledge of Google Sheets or Excel.
  • Experience working with APIs and analyzing data (programming knowledge preferred).
  • Exceptional communication skills, both written and verbal, with the ability to interact effectively across diverse internal and external audiences.
  • Demonstrated ability to analyze and resolve complex challenges with a customer-focused mindset.
  • Strong organizational skills with the ability to manage multiple simultaneous tasks and prioritize effectively.
  • A passion for sustainability and improving outcomes for farmers and food producers.
  • Availability to travel up to 25%-50%.

    • Required profile

    Experience

    Industry :
    Agritech : Agriculture + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship ManagementAgricultural EngineeringProject ManagementData AnalysisOperational IntelligenceAPI ManagementGoogle ServicesHardware Troubleshooting

    Other Skills

    • Microsoft Excel
    • Organizational Skills
    • Communication
    • Problem Solving
    Are you interested?

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