Technical Writer at MobilityData

About the position

• Full time, 40h/week
• Permanent
• Starting annual salary range: 70 000 CAD - 80 000 CAD
• Location: we’re primarily recruiting a Montreal-based person
• Type: 75% Remote/Working from home and 25% travel for conferences, summits, etc.

Perks and benefits:

• Open-minded and inclusive team that values care, collaboration, communication, accountability, pragmatism and diversity
• 20 annual vacation days and additional paid time off for sick days, parental obligation, bereavement, etc.
• Closed between Dec 25th and January 1st of every year (i.e. additional employer paid time off)
• Health premium reimbursement (employer contribution may vary per country of employment)
• Virtual health care service
• RRSP (Canada) and 401K (USA) employer contributions
• Compensations for public-transit and shared-mobility passes, home office material and coworking space

Hundreds of millions of public transit passengers around the world rely on apps to get information on how to get around. These apps and transportation providers rely on data standards to structure and exchange this information on things like subway routes, bus schedules, network disruptions, fares, and many other useful pieces of passenger information.

GTFS (General Transit Feed Specification) is a widely adopted open standard used by several thousand agencies across the globe such as the New York MTA, Tokyo Metro, and Paris RATP. This standard facilitates the dissemination of transit information to passengers through popular apps like Apple Maps, Google Maps, Transit, and Moovit.

At MobilityData, our mission is to enhance the traveler experience through the usage of open data standards for the mobility ecosystem in order to empower people to travel in the most sustainable ways across the globe. Our work includes facilitating discussions to advance standardization efforts for the benefit of global users, proposing new functionalities, and offering support through comprehensive documentation and training.

What You Will Do

The Technical Writer role is under the supervision of the Product Director. This role does not have a management profile.

As a Technical Writer, you will play a key role in creating high-quality internal and outward-facing materials that enhance MobilityData’s brand, industry leadership and visibility. Your work will involve producing and maintaining documentation such as specification sheets, onboarding guides, and website content updates. Additionally, you will assist with the creation of training materials and templates that align with the organization’s brand.

Responsibilities

Documentation Development (70%)

• Collaborate with the team to produce technical documentation, including specification sheets, onboarding guides, and knowledge resources that translate technical information into accessible, user-focused content.
• Develop templates for documentation to ensure consistency and ease of use.
• Create presentation templates and support the creation and organize materials in Google Slides to enhance the organization's outward-facing communications.

Support External Communication Efforts (15%)

• Support the updating of content for the organization's website (including gtfs.org & gbfs.org with others to follow), including resource sections, with technical support from the team.
• Develop materials to support external efforts, such as community onboarding, press communications, resources and presentations.
• Contribute to building an organizational brand through polished, professional written materials and presentations.

Facilitate Internal Collaboration and Knowledge Sharing (15%)

• Work closely with collaborators to ensure documentation aligns with organizational goals and user needs.
• Provide input on processes and strategies to improve the accessibility and usefulness of documentation.
• Be comfortable iterating with collaborators and challenging norms to produce the best results.

Who You Are

• Theoretical knowledge equivalent to a Bachelor's Degree or 3 years of university.
• Minimum 3 years of proven experience in technical writing.
• Excellent written and verbal communication skills in English.
• Strong ability to translate complex technical concepts into clear and concise content.
• Proficiency in creating and managing content using Google Suite of applications
• Comfortable working in the MacOS environment.
• A self-starter with a strong willingness to learn and adapt to new topics.
• Comfortable working collaboratively in a team environment and iterating on deliverables.

It Would Be Great If

• Familiarity with website content updates and managing online resources.
• Experience with creating templates and visual materials aligned with organizational branding.
• Experience working with Product Managers and developers creating user facing documentation

What to expect after you apply

• We do our best to contact you within two weeks of receiving your application to let you know if your candidacy will progress.
• Our hiring process usually spreads over 2 to 4 weeks, including interviews and technical testing.