Payment Analyst

About the role:

The Payment Analyst is responsible for the application of all customer payment transactions including Wire, ACH, Credit Card, and Check transactions. They will request and use remittance advice to accurately apply payments to customer invoices, research any unapplied cash, and resolve payment discrepancies with customers. The team will be subject matter experts with our payment processing systems and back office including Stripe, customer payment checkouts, and AR designated bank accounts. This role will be measured by KPI’s related to volume trends and accuracy for Customer payment application, unapplied cash application trending, and customer payment resolution.

This role is a remote role open to candidates residing in Mexico only. 

Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Be responsible for daily review, processing, and investigation of unapplied payments
• Add Stripe payout batches into Netsuite and ensure the accuracy of application to invoices
• Ensure Partner bulk payments are applied to customer accounts appropriately
• Complete vendor ACH requests and liaison for customer payment set-up requirements (verifying bank details etc)
• Complete any manual payments in accordance with SOX procedures. 
• Answer customer queries on payments, application of payments, and issues with payments
• Respond to payment disputes
• Complete any customer payment refund
• Coordinate with IF/Sales to identify and verify Customer payments for Open Opportunities in SFDC
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor’s degree
• Minimum of 6 months in Accounts Receivable
• Proficient in Excel

An ideal candidate also has:

• Cash Application or payments experience. 
• Netsuite and Salesforce Experience
• Ability to multitask and thrive in a fast-paced environment