Salesforce CRM Manager

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking an experienced Salesforce CRM Manager with over 8-10 years of hands-on experience in the Software & SaaS industry. This individual will oversee the end-to-end management of Salesforce projects, leveraging extensive expertise in all Salesforce modules, technologies, and tools. The ideal candidate will have a proven track record in managing projects from inception to go-live, covering diverse areas such as pre-sales, sales, and after-sales operations, as well as Quote-to-Cash, self-service, field service, e-commerce and complex integrations.

What you will do💡

• Strategic Leadership:
• Develop and execute a strategic roadmap for Salesforce CRM to align with business goals.
• Lead cross-functional teams to implement Salesforce solutions that drive operational efficiency and enhance customer experiences.
• Project Management:
• Manage the complete project lifecycle, from planning and development to deployment and post-go-live support.
• Oversee multiple projects, ensuring timelines, budgets, and quality standards are met.
• Salesforce Expertise:
• Drive adoption and optimization of Salesforce modules, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Field Service, Experience Cloud, Digital Cloud, Document Generation, Reporting, Dashboard, AI and Communities.
• Architect and implement integrations with third-party systems and tools to enhance system capabilities.
• Team Leadership:
• Manage and mentor a diverse team of CRM developers, business analysts, and QA professionals.
• Oversee and enhance testing and QA processes to ensure the delivery of high-quality solutions.
• Foster a collaborative and innovative team environment to achieve project goals.
• Business Acumen:
• Act as a liaison between technical teams and business stakeholders, ensuring CRM solutions meet business needs.
• Analyze key performance metrics and provide actionable insights for continuous improvement.

What Are We Looking For❓

• Education: Bachelor's degree in Computer Science, Business Administration, or a related field.
• 8-10 years of direct experience in the Software & SaaS industry, with a strong focus on Salesforce CRM management.
• Extensive experience managing and mentoring teams of developers, business analysts, and QA professionals.
• Hands-on experience with Salesforce development, implementation, and customization across all modules and tools.
• Demonstrated expertise in managing Quote-to-Cash, self-service, and field service processes.
• Proven success in leading complex Salesforce integrations and managing multi-stakeholder projects.
• Salesforce Certified Administrator, Developer, and Architect certifications (or equivalent).
• Project Management Professional (PMP) or equivalent project management certification.
• Superior communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Exceptional organizational and multitasking abilities.

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Benefits