Job description

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI.

EFI is looking for Field Service Engineers to join our team in the US, preferably in the Chicago, IL region. These are remote roles that will require regular travel to our customer bases, specifically focused on our Nozomi single-pass digital printing product line.

What You Will Do

Provide on-site installation and setup of all printers associated with the Inkjet product lines
Give initial and ongoing formal customer operator and printer maintenance training;
Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems
Provide detailed technical feedback and liaise regularly with our customer call center
Provide service & support to exhibitions
Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues
Participate in after-hours support activities on a rotating basis.

This Role Might Be a Good Fit If You

Minimum two-year mechanical/electrical engineering qualification
Previous work experience in mechanical, digital, and electronic technology highly preferred
Demonstrated strong commitment to customer satisfaction
Very good knowledge of Microsoft Windows environment.
Ability to troubleshoot electrical and mechanical problems at the component level
Knowledge of large format printers and/or presses and printing applications is desirable
Knowledge of inkjet printing, color theory
Proven ability to provide training
Good communication skills, team-player
Flexible for traveling within the territory and abroad, on very short notice
Fluent in English and local language

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer

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