Offer summary

Qualifications:

Senior High School or equivalent required, Experience with MS Office products, Must have NBI Clearance prior to offer, Able to multitask in fast-paced environment.

Key responsabilities:

Provide technical assistance and support

Sell and upsell communication products and services

Job description

Overview:

Technical Support Representative

A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.

Responsibilities:

What you’ll be doing:

Provide outstanding customer service and support by resolving telephone inquiries from customers.
Ensure a complete resolution of the customer’s issue by following our Blueprints.
Research historical data related to previous customer calls /tickets.
Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries.
Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls.
Sell, cross sell, and upsell the best communication products and services in the market.

Qualifications:

What we’re looking for:

Amenable to work on graveyard shift & shifting schedule
Willing to work in Taytay
At least Senior HS or HS Grad (old curriculum)
Able to multitask and handle different applications
With experience with MS Office products and web-based applications
Must have NBI Clearance prior to Job Offer
Candidates with valid NBI Clearance will be prioritized.
Thrives in an exciting and fast paced nature of working on a tech support floor
Outstanding spoken and written English communication skills
Strong analytical and problem-solving skills
Is proficient in problem solving, decision making and multi-tasking in a fast-paced environment
Experienced working in a call center or customer service role (preferred for people who have held past tech support roles)
Must be at least 18 years old and above.

A Glimpse of what awaits you:

Earn as much as Php 19,800 Basic Pay + 2,2000 Allowances + Quarterly Salary Increase*
Hybrid or Work from Home Set-up* (performance based arrangements are made after probationary period)
HMO for Employee and 1 FREE Dependents
10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
Life and Accident Insurance
Optical, Medicine, and Mental Health Reimbursement
6 Months Paid Maternity with Cash Assistance and more
Employee and Family Assistance Program
Educational Assistance Program
Rice, Clothing and Transportation Allowance

And MORE!

Site located at: Taytay, SM BPO Building, Taytay Diversion Rd, Dolores, Taytay, 1920 Rizal (Beside Anytime Fitness)
Mondays-Saturday from 10am-5pm*.
Take your journey to the next level!
Tip: Don't forget your Valid ID & Resume
TARA NA SA Q!

*Terms and conditions apply.

Required profile