At ATOSS we are shaping working environments to the benefit of companies, employees and society. We are paving the way to working environments that are more creative, more intelligent and more humane. At the same time, we are revolutionizing the interaction of cost efficiency and humanity. This vision of a human economy drives and motivates us. Since 35 years, ATOSS has ranked as a trendsetter and key player in the workforce management market. Every day, ATOSS solutions are making significant contributions towards higher value creation and greater competitive strengths for more than 15,000 customers. We are enabling the implementation of employee-oriented working time concepts, thereby ensuring greater job satisfaction – meanwhile in over 50 countries worldwide. Our customers include companies such as Deutsche Bahn, Douglas, EDEKA, HORNBACH, Lufthansa, Sixt SE, thyssenkrupp Packaging Steel or W. L. Gore & Associates. #HumanEconomy Visit our website www.atoss.com Imprint and Data Privacy Policy: https://www.atoss.com/en/imprint https://www.atoss.com/en/data-protection-agreement

Job description

Full-time | Permanent | Munich, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf

YOUR TASK SCOPE:

Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
Taking customer inquiries, analyzing, and offering solutions
Answering questions about our software directly as well as via our ticket system
Advising customers on the implementation of HR processes
Close collaboration with our consultants and the development department
Developing and testing corresponding solutions
Documenting the activities carried out in our ticket system

YOUR SKILLS:

Completed education, ideally in the IT field
Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
Customer- and service-oriented work and teamwork skills
Strong communication skills
Good technical understanding
Good English skills

WE OFFER:

Onboarding: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program
Benefits: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits
Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day
Career and Development: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning
Health Initiatives: Check-ups, health campaigns, Wellhub, JobRad, company doctor
Security and Stability: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product