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Customer Support Employee m/w/d

Remote: 
Full Remote
Work from: 
Germany, European Union

Offer summary

Qualifications:

Completed education, ideally in IT., Knowledge in user support for PCS hardware is advantageous., Strong communication skills., Good technical understanding..

Key responsabilities:

  • Provide technical customer support via phone and email.
  • Analyze customer inquiries and offer solutions.
  • Advise customers on HR process implementation.
  • Document activities in the ticket system.
ATOSS Software SE logo
ATOSS Software SE https://www.atoss.com
501 - 1000 Employees
About ATOSS Software SE
At ATOSS we are shaping working environments to the benefit of companies, employees and society. We are paving the way to working environments that are more creative, more intelligent and more humane. At the same time, we are revolutionizing the interaction of cost efficiency and humanity. This vision of a human economy drives and motivates us. Since 35 years, ATOSS has ranked as a trendsetter and key player in the workforce management market. Every day, ATOSS solutions are making significant contributions towards higher value creation and greater competitive strengths for more than 15,000 customers. We are enabling the implementation of employee-oriented working time concepts, thereby ensuring greater job satisfaction – meanwhile in over 50 countries worldwide. Our customers include companies such as Deutsche Bahn, Douglas, EDEKA, HORNBACH, Lufthansa, Sixt SE, thyssenkrupp Packaging Steel or W. L. Gore & Associates. #HumanEconomy Visit our website www.atoss.com Imprint and Data Privacy Policy: https://www.atoss.com/en/imprint https://www.atoss.com/en/data-protection-agreement
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Job description

Full-time | Permanent | Munich, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf 

YOUR TASK SCOPE: 

  • Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance 
  • Taking customer inquiries, analyzing, and offering solutions 
  • Answering questions about our software directly as well as via our ticket system 
  • Advising customers on the implementation of HR processes 
  • Close collaboration with our consultants and the development department 
  • Developing and testing corresponding solutions 
  • Documenting the activities carried out in our ticket system 

YOUR SKILLS: 

  • Completed education, ideally in the IT field 
  • Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage 
  • Customer- and service-oriented work and teamwork skills 
  • Strong communication skills 
  • Good technical understanding 
  • Good English skills 

WE OFFER: 

  • Onboarding: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program 
  • Benefits: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits 
  • Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day 
  • Career and Development: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning 
  • Health Initiatives: Check-ups, health campaigns, Wellhub, JobRad, company doctor 
  • Security and Stability: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportSystem SupportHuman Resource PlanningInternal Documentation

Other Skills

  • Troubleshooting (Problem Solving)
  • Technical Curiosity
  • Teamwork
  • Communication
Are you interested?

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