Client Success Manager | Permanent WFH

We are seeking a seasoned and driven Client Success Manager with at least 5 years of experience to join our team. This role is integral in fostering strong relationships with architect and engineer clients, ensuring their success, and driving mutual growth. The ideal candidate is a proactive problem solver with a strong understanding of client engagement strategies, excellent communication skills, and a passion for delivering exceptional client experiences.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-lasting relationships with architect and engineer clients.
• Act as the main point of contact for clients, ensuring their needs are met and expectations are exceeded.

Client Onboarding and Engagement:

• Oversee the onboarding process to ensure clients quickly realize the value of our solutions.
• Regularly engage with clients to understand their goals, challenges, and feedback.

Strategic Support and Consultation:

• Provide tailored solutions and recommendations to help clients optimize their outcomes.
• Collaborate with internal teams to address client concerns and enhance product offerings.

Performance Monitoring:

• Track and analyze key client success metrics, identifying areas for improvement.
• Prepare and deliver performance reports to clients, highlighting successes and opportunities.

Issue Resolution:

• Proactively address and resolve client concerns, ensuring satisfaction and retention.
• Serve as an advocate for clients, providing insights to improve services and offerings.

Collaboration and Leadership:

• Work closely with sales, product, and technical teams to ensure seamless client experiences.
• Lead initiatives to improve client success processes and tools.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Minimum of 5 years of experience in client success, account management, or a related role.
• Proven experience managing architect and engineer clients or similar technical professionals.
• Strong interpersonal and communication skills, with the ability to influence and build trust.
• Proficiency in customer relationship management (CRM) tools.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Exceptional problem-solving and conflict-resolution abilities.
• Demonstrated ability to work collaboratively across teams.

Benefits

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Why work for Bizforce? 

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.