Job description

Things To Know Before Applying

you must have your own work equipment

you are able to work remotely

you can work full-time for this role

experience working with clients/companies outside PH is an advantage

Only Candidates Who Meet The Requirements Will Be Contacted

Fluent in Mandarin / Cantonese (Verbal and Written)

Role Summary

We are seeking an experienced Client Success Assistant (Customer Service & Validation). You will be reporting to the Manager Client Support you will be responsible for servicing enquiries and validating ongoing claim submission to loyalty & reward programs based in Hong Kong & Macau.

Primary language fluency (written & verbal) required is Traditional Chinese (Cantonese) with written and verbal fluency in Simplified Chinese (Mandarin) and English also required.

Key Responsibilities

Managing a customer service support phone line and inbox, responding to enquiries, program information and solving any customer service issues.

Validating submissions of claims to our programs by downloading, checking, and manually updating claims.

Approving or declining claims and ensuring points are awarded accurately through our loyalty platform.

Create and submit accurate reporting documentation

Meet and exceed validation and Service Key Performance Indicators and targets.

Ad hoc tasks as directed by the Client Support Manager and Head of Loyalty Services.

Qualifications

1-2 years+ experience as Client Success Assistant

Must be proficienct in Microsoft 365, Kademi, and Campaign Monitor

Experience in customer support for a multinational organisation

Demonstrated skills working with complex software and reporting programs including Microsoft.

Possess a proactive attitude with a strong desire to consistently exceed expectations.

Strong written and verbal Cantonese, Mandarin & English.

They must exhibit exceptional attention to detail, demonstrating a results-driven approach to their work.

They must have strong communication skills and have experience client facing in the Hong Kong market.

Ability to manage multiple tasks and to act decisively – this is a busy hands-on role.

Hiring Process

Phone screening

Behavioral interview

Client interview

About Adaca

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

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