Offer summary
Qualifications:
Experience in IT field in various roles like Service Delivery Manager, Technical Account Manager, or Consultant, Technical understanding of IT environment, along with knowledge of ITIL and project management, Strong communication skills and ability to interact effectively with clients up to the C-level.Key responsabilities:
- Act as a central point of contact for clients regarding SoftwareOne services
- Manage the complete support contract for clients, including onboarding and service optimization
- Conduct regular service meetings, handle incident and problem management, seek opportunities for upselling customer services
