Operations Manager - (HR30999DC)

Job Title: Operations Manager
Location: Remote (PST Time zone)
Salary Range: up to 3000 USD

Work Schedule: Monday - Friday, 7:00 AM to 4:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

The Operations Manager will oversee the delivery of client projects and ensure high standards and timely completion. This role requires someone with experience managing operational workflows, implementing AI-driven systems, optimizing processes, and leading teams to exceed performance expectations.

Key Responsibilities:

• Project Management: Oversee client projects, ensuring timely delivery while meeting quality standards.
• Process Optimization: Identify and address operational bottlenecks across teams, implementing systems that improve efficiency.
• KPI Management: Build and maintain reporting systems to track KPIs across multiple platforms, ensuring visibility into metrics like speed-to-lead, conversion rates, and project completion.
• Team Performance Oversight: Monitor and track the daily outputs of team members across different departments, providing actionable feedback and coaching as needed.
• AI and Automation Systems: Implement AI-driven tools to support business functions, including AI-driven call reviews, AI-generated reports, and lead follow-up systems.
• Client Communication: Ensure clear, professional, and proactive communication with clients.
• Framework Implementation: Develop frameworks and systems for client follow-up, ensuring all leads are nurtured across text, email, and voicemail.

Qualifications:

• Experience: Proven experience in operations management or project management.
• Skills: Strong proficiency in Excel/Google Sheets and experience with project management tools (specific platform experience not required).
• Technical Skills: Understanding of AI prompting, automation tools like Zapier and Make, and data tracking/reporting systems.
• Attributes: Ability to spot trends, take action, and drive processes forward with a bias for action.
• Communication: Strong communication skills with the ability to work across teams and manage client expectations.

Nice-to-Haves:

• AI development experience.
• Experience with CRM management (e.g., GoHighLevel).
• Notion experience.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.