Associate Operations Manager

Role: Associate Operations Manager 

Location: Remote (Bogotá, Colombia)

Language: Proficiency in English is required as we are a global business

About the Role: 

At OLIVER+ creating visually stunning, impactful and effective creative work is essential. Our goal is to create industry-leading, world-class work that’s truly beautiful, smart, and effective. As a part of the OLIVER+ Global Operations team, it will be your responsibility to ensure our organizational engine remains well-oiled for our talent so that they can achieve this goal and attain the vision set in place for the organization. 

Associate Operations Manager role is a combination of good project management, operational experience, and digital knowledge. It involves coordinating and supporting various functions within our ecosystem by ensuring a seamless flow of information, ensuring fundamental processes are adhered to, data hygiene rigour is maintained and identifying opportunities for optimization through a continuous feedback cycle from the stakeholders across the board. 

You will be part of a Central global operations structure, and your responsibilities will include supporting our regional teams with all their operational requirements and coordinating between departments to solve various challenges that may arise. 

What You'll be Doing: 

• Build healthy stakeholder relationships, engage them regularly and assist in operational support activities.
• Support implementation of the existing business processes. Feedback on areas of improvement
• Liaise and collaborate with global stakeholders for new procedures and systems. 
• Execute operational - and related administrative tasks for the regional market, including being an escalation point & support for regional IT related cases.
• Coordinate with regional leadership to ensure control over overhead costs and drive CAPs to improve utilization
• Support the rollout of different Central Operations and Finance measures decided from time to time across the markets. 
• Coordinate relationships with vendor partners, facilitating their setup and monitoring.
• Participate in the management activities of the JIRA Ops helpdesk and action various operational requests for the regions
• Contribute to the onboarding process for new starters, offering training in operational procedures and driving basic setup when necessary.
• Coordinate and contribute to cross-departmental meetings for the evaluation and approval of new processes.
• Become an advocate and proficient user of OMG, our proprietary project planning software.
• Assist with proper configuration and data accuracy of enterprise systems (HRIS, ERP, OMG, Salesforce, etc.)
• Drive consistent global operational thinking and WoW
• Help to map, implement and manage marquee programmes from time to time.
• Troubleshoot and resolve day-to-day challenges across functions and production. Provide support for general internal team inquiries.
• Occasionally assist with HR administrative tasks, including onboarding for new roles and equipment coordination when necessary.
• Be able to understand and work with financial information.
• Identify gaps in the operation and processes as well as recommend solutions to resolve them.
• Work together with relevant stakeholders to identify and, where possible, troubleshoot system failures and escalate them to be resolved when necessary.
• Identify and help enforce internal controls to maximize protection of company assets, policies, procedures, and workflows.

 What You'll Need: 

• Work experience in Operations or similar role
• Knowledge of organizational effectiveness and operations management
• Knowledge and familiarity with Project Management principles and methodology
• Familiarity with business and financial principles
• Strong management skills. 
• Ability to work with cross-functional departments.
• Outstanding organisational skills
• A blend of logical, analytical and creative mindsets that can understand and solve complex business and production challenges
• Be able to actively make use of data to make decisions

You'll Have: 

• Self-starter and entrepreneurial mindset
• Solution-oriented
• A bachelor's degree in business administration, marketing, advertising, or a related field
• Languages spoken (English) with C1 level proficiency or equivalent
• 3-5 years of experience in advertising, marketing or related field with managerial experience
• Have risen through the ranks in advertising/ marcom space and has a fair understanding of various production styles and technology in creative production
• Should have a track record of managing budgets and financial resources effectively
• Constantly striving to upgrade yourself and a continuous learning attitude 

Good to have: 

• Managing cross-market teams remotely
• Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact. 

Req ID: 8209

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