Business Development Lead | Remote-US

Who We Are

We are a team of 150+ diverse insights experts passionate about solving UX challenges and creating experiences people love. We help powerful brands such as Amazon, Google, Meta, and American Express bring a human-centered design process to every product launched. We focus on user experience research to understand what people see, do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, wearables, and other digital products. Our research studies are tailored to our client's needs to provide clear, actionable recommendations that generate strategic business results.

The secret to our success is no secret: It is the people who work here! Our team is made up of intelligent, down-to-earth people who value collaboration, exploring creative solutions to client challenges, and building community with colleagues. AnswerLab has a fantastic opportunity for you to grow with us. We welcome highly creative and extremely motivated individuals who crave new challenges and thrive on working in a human-centered, fast-paced, and flexible environment.

For more information about AnswerLab, please visit www.answerlab.com. 

Job Purpose & Impact

As a Business Development Lead at AnswerLab, you will be pivotal in driving sales growth and fostering meaningful relationships with Fortune 1,000 clients. Your primary mission will be identifying, securing, and nurturing business opportunities to expand our portfolio and manage profitability. This role combines strategic business development with a deep understanding of the UX space, enabling you to deliver tailored solutions that address client needs. Collaborating with internal teams, you will partner with our research leaders to contribute to crafting UX strategies to meet client needs while representing AnswerLab as a trusted advisor. The ideal candidate has a proven track record in sales, has a passion for digital products, combined with exceptional communication and client service skills.

Key Responsibilities

Business Development & Sales Growth

• Drive revenue growth by building and managing a portfolio of $1–$2M in sales annually.
• Identify and secure new business opportunities, particularly within Fortune 1,000 and tech companies.
• Develop and execute account plans to expand client relationships and establish new ones.
• Write compelling statements of work and proposals that address client needs while maintaining profitability.

Client Relationship Management

• Regularly engage with clients to strengthen and deepen relationships (travel is required).
• Serve as a trusted advisor by providing strategic guidance tailored to clients’ long-term goals.
• Partner with AL research leaders to recommend UX solutions and research programs based on deep UX research expertise and client-specific knowledge.
• Deliver AnswerLab capabilities presentations and represent the brand at events, conferences, and industry networking opportunities.

Collaboration & Strategy

• Partner with internal teams to scope and design UX research solutions.
• Proactively identify and address opportunities to improve AnswerLab’s processes, client service, and brand presence.
• Provide mentoring and guidance to colleagues on client roadmaps and business strategies.

Operational Excellence

• Maintain accurate records of opportunities, meetings, and tasks in Salesforce and HubSpot.
• Compile and organize quarterly account planning documents.
• Address operational needs, such as client accounting questions and regulatory compliance.

Key Role Competencies & Behaviors

• Networking: Build valuable relationships with clients, industry contacts, and centers of influence.
• Client Advocacy: Provide insightful, tailored recommendations that address client needs and constraints.
• Trust Building: Uphold AnswerLab’s values of integrity and honesty to create deep, trust-based relationships.
• Adaptability: Navigate change with flexibility and a commitment to innovation.
• Sales Acumen: Identify client needs, craft persuasive value propositions, and close deals effectively. 

Knowledge, Skills, & Experience

• 3+ years of experience in sales
• Proven track record of success in sales and business development, particularly in selling to Fortune 1,000 companies
• Experience selling directly to tech companies and managing large accounts.
• Expertise in the UX space or professional services is a plus.
• Demonstrated ability to build and maintain robust professional and personal relationships.
• Proven ability to achieve sales targets consistently.
• Exceptional verbal, written, and presentation skills to effectively engage clients and stakeholders.
• Strong interpersonal, negotiation, and conflict-resolution abilities.
• Organizational skills with the ability to plan strategically and manage priorities effectively.
• Time management skills with a history of meeting deadlines under pressure.
• Analytical mindset with the ability to identify and solve complex problems.
• Commitment to acting with integrity, professionalism, and maintaining confidentiality.
• Enthusiasm for user experience and digital products, with a drive to contribute to client success.

In addition to expertly meeting the requirements outlined above, your success will be measured by our eight Core Values:

AnswerLab Core Values

1. Build trust
2. Provide amazing service
3. Support and encourage inclusivity
4. Jump in to help others
5. Handle change with flexibility
6. Innovate our products and processes
7. Explore Creative Solutions to Challenges
8. Make AnswerLab a great place to work

Physical Requirements:

• Overtime may be required to meet project deadlines
• Travel is required (up to 30%)
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects

Note: This job description is subject to change at any time.

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

If you do not meet every specification in the position description, that is okay; we are happy to have the conversation. We realize that no candidate is flawless, and will focus the review of your resume on areas where you excel and how those skills will complement the team you would potentially join.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Information collected and processed as part of any job application you choose to submit is subject to AnswerLab's Privacy Policy: https://www.answerlab.com/privacy-policy

Compensation$95K-$105K base + uncapped bonus potential