Account Receivable Collection Manager

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

THE POSITION:

The Accounts Receivable Collections Manager is responsible for overseeing the collection of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency. This role requires a strong leader with excellent communication and negotiation skills, capable of managing a team and ensuring the company’s working capital goals are met. This role may oversee corporate credit risk in the future.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Lead and supervise a team of collectors, providing guidance, training, and performance evaluations.
• Manage to corporate collection strategies to minimize delinquent accounts and improve cash flow.
• Regularly review accounts receivable aging reports to identify delinquent accounts and take appropriate action.
• Communicate with customers via phone, email, and letters to resolve billing issues and secure payment.
• Proactively communicate with leadership to understand significant collection issues
• Prepare regular reports on collection activities, outstanding receivables, and cash flow projections for senior management.
• Ensure all collection activities comply with company policies and relevant regulations.
• Ability to assess and analyze financial data in order to manage and maintain corporate credit risk
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Responsible for on-going training and upholding best practices within the collections department.
• Interview, select and supervise the activities of the Collections team; communicate interpret and discuss with team the significant financial objective.
• Determine individual objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.

EXPECTIONS OF THE JOB:

• Travel (minimal)
• Hours (40 hours/week)

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s Degree or equivalent preferred
• 3-5 years of related work experience
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner
• Must be detail oriented and able to prioritize multiple tasks
• 3-5 years people management experience
• Ability to understand the needs of a multi-company environment
• Strong Excel, PowerPoint and Microsoft Dynamics 365 a plus

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Embrace Diversity I create an environment of awareness and respect.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Own It I hold myself and others accountable for results.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Follow us on LinkedIn | Twitter