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ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
The Business Development Representative (BDR) drives growth in our Data Center Client services and solutions. The BDR qualifies and prioritizes leads and prospects by articulating the client value proposition, messaging, and understanding customer needs and requirements. This position requires the ability to work independently and prioritize effectively. The BDR works directly with demand generation, marketing operations, and marketing to do outbound follow-up on programs and campaigns, and shares feedback on campaign effectiveness. This position will also interact with the field sales and channel teams to develop selling strategies, share progress, and generate opportunities for strategic, targeted campaigns. Since the BDR interacts with current and prospective clients, good business judgment and skills are crucial. While this is not a sales position, high performers can potentially transition to a sales role.
Responsibilities
Generate new demand (e.g. individual leads and/or buying groups) for the sales organization to pursue
Qualify demand (e.g. individual leads and/ or buying groups) against established criteria before passing a lead to Sales as Teleprospecting Qualified leads (TQLs) or Teleprospecting Generated leads (TGLs)
Discover, validate and reach out to additional personas typically involved in a buying decision to determine possible buying groups for delivery to field sales
Nurture predetermined groups of prospects back from field or channel sales by using multiple touch tactics (e.g. telephone, email, social)
As a secondary responsibility – where specified by the organization – process inbound demand using a range of tactics (e.g. telephone, email, social)
Comply with all demand management– related service-level agreements
Provide accurate weekly forecasts to marketing and sales on the volume of qualified demand expected to reach the TQL stage or qualified demand stage
Track and manage prospecting, qualification and nurture activities in the company’s sales force automation (SFA) system
Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization
Qualifications
Associate’s degree or equivalent experience
Candidates must have corporate sales or marketing experience
Related working experience in the data center, telecommunications, IT or technology fields preferred
Candidates must have at least six months experience working in a prospecting role (Business Development, Inside Sales, Telemarketing, etc.)
Desired applicants will have knowledge of business organizational structures, sales, sales processes, and familiarity with CRM systems, Salesforce.com preferred
Excellent business judgment and articulating value propositions to customers
Ability to prioritize effectively and work independently
Ability to work in teams to develop strategies, action plans, and share results
Ability to build and manage relationships with sales personnel
Comfort with interacting with potential clients on the telephone and over email
This job is currently WORK FROM HOME and NIGHT SHIFT
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.