Manager, Key Account Sales, Retail & E-Commerce

Let's Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of

customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains

relationships with buyers at assigned accounts, drives sales through inventory and promo management,

and positions new products to drive net new revenue opportunities. This role focuses on the following

product categories: printers, multi-function devices, standalone scanners, labelers, and their corollary

consumables and accessories.

This position manages a defined sales quota and predominantly focuses on selling to and engaging their

customers. Additionally, this role works closely with the product and channel marketing teams to promote

consistent messaging and execute on division strategies. This role is expected to be on-site, which

includes in-person client visits, and may require up to 60% travel.

What You’ll Do

Account Management, Selling, & Customer Engagement

• Identify and achieve sales revenue goals for accounts while
  
  
  

maintaining a high level of profitability based on predetermined

budget plans

• Maintain high levels of customer service, engagement, and account
  
  
  

management, while keeping company interests and profitability in

mind

• Engage with customers by phone and email, but also via on-site
  
  
  

presence, such as through trade shows, national/regional meetings,

Quarterly Business Reviews (QBRs), and more

• Advertising & Promotional Strategy
• Coordinate advertising plans, promo schedules, funding
  
  
  

negotiations, and all subsequent accounting of plans

• Plan product assortment, develop plan-o-grams, determine/support
  
  
  

product transitions, special offers, stock levels, web developments,

and more

• Special Projects & Initiatives
• Coordinate/support special projects for the Sales teams and
  
  
  

customers, as governed by the greatest needs at the time, including,

but not limited to: Drive cross-functional collaboration toward

placement of non-divisional SKUs; Manage inventory planning and

communications for remanufactured machine stock

• Demand Planning & Forecasting
• Accurately forecast supplies, hardware, and refurbished hardware
  
  
  

monthly, based on seasonality, market trends, planned promotions,

& product availability

• Communicate and collaborate regularly with credit, advertising,
  
  
  

supply chain, logistics, and others to identify and resolve issues that

arise

• Administration & Reporting
• Complete monthly reports, provide competitive updates, and
  
  
  

escalate issues to management

• Attend and actively participate in meetings with manager, team,
  
  
  

division, and others as scheduled

• Stay up to date on current market trends and business applications

About Our Ideal Candidate

Education

• Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field required
  
  
  

Experience

• Minimum 7 years
• Experience managing sales accounts with an emphasis on driving sales results required
• Experience building rapport in a customer/client-facing role- required
• Minimum 4 years professional experience in a related industry or in learning new products/technology quickly- Preferred
  
  
  

Software/Technical Skills

• Understanding of the "computer peripheral" area (e.g. Printer/Fax/MFC products and solutions)
• Knowledge of inventory and Customer Relationship
  
  
  

Management (CRM) tools (preferably Salesforce)

Other Skills, Knowledge, & Abilities

• Ability to collaborate and build strong relationships with internal stakeholders and
• external clients
• Ability to diagnose customer issues & problem-solve for solutions
• Communication skills (verbal/written/interpersonal)
• Ability to craft and deliver professional presentations to all levels of an
  
  
  

organization

Additional Details For This Role

The salary (or hiring) range for this position is $74,000 - $90,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/

What We Offer Our Employees

At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
• Professional Development: We're committed to helping you grow in your career with opportunities for training and development
• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
• Employee Engagement: Join a team that values your contributions and celebrates success together
  
  
  

Learn more about our benefits: https://careers.brother-usa.com/benefits

Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.