Technical Customer Success

Description

About the Role

As a Technical Customer Success professional, you'll guide current and prospective and current channel partners through the technical aspects of our products, ensuring they achieve maximum value. Collaborating closely with the Sales team, you'll integrate technical expertise into the sales process and foster strong client relationships. You'll manage the entire customer journey, from deployment to retention, creating tailored success plans and driving product utilization. Acting as the customer's advocate, you'll ensure their feedback is addressed to enhance their experience. If you're motivated and thrive in a fast-paced environment, this role offers an exciting opportunity to make a significant impact and drive the success of our customers and partners.

About Us

Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally.   

Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world. 

Coro’s AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable “enterprise grade” protection for all of their priority threat vectors.  

Responsibilities

• Serve as the technical subject matter expert (SME), offering product guidance to both current and prospective customers (partners).
• Collaborate closely with the Sales team to execute the technical aspects of the sales cycle.
• Lead the entire customer lifecycle, from successful deployments through adoption and retention phases.
• Develop and manage a Success Plan for our customers, ensuring product adoption and value realization.
• Take ownership of the assigned Book of Business, actively addressing churn risks and identifying growth opportunities.
• Drive product consumption and adoption through proactive customer engagement and enablement, focusing on the product’s features and industry best practices.
• Represent the voice of our customers internally to ensure their needs are met.

Skills and Experience

• Experience in technical customer success, solution engineering, sales engineering, or a similar role.
• Excellent communication skills, with the ability to clearly articulate technical issues to technical and non-technical audiences and explain their impact on business.
• Knowledge of the cybersecurity ecosystem, including risk-based security assessments, frameworks, and regulations.
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
• An analytical approach to problem-solving, curiosity, and a strong sense of ownership over all projects and tasks.
• Understanding of information security and privacy. Experience with network architecture, VPN solutions, and EDR is a significant advantage.
• High motivation and adaptability to work in a fast-paced and dynamic environment.

Job Benefits and How We Work

• Unlimited vacation days, Sick Days, and 10 Paid Holidays 
• Robust benefits package includes medical, dental, vision (80-90% company paid), HSA with contribution, FSA, 401k with company match, company paid STD & LTD, company paid life & AD&D, pet insurance and Paytient.  
• Essential Technology and Marketing  
• World class product   
• For Chicago based candidates this is a hybrid role, with an expectation to work in the office 3 days a week."

What to Expect in the Interview Process:

• 30-minute phone interview with our Recruiting Team 
• 45-minute Zoom interview with the Hiring Manager
• Take home Assessment
• 60-minute Zoom interview - Panel Presentation
• 30-minute Zoom interview with the Department Head

As job positions at Coro open and are publicly posted, we encourage all applicants who believe they have the qualifications and would be a good fit for the position to apply.  

Coro is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity...not your skin color, sex, gender or otherwise. However you identify, if you’re passionate, good at what you do, feel aligned to Coro's mission, and feel you’re the right fit for an open position, we encourage you to apply.