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Project Manager - Client Success

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

5+ years of project management experience, Healthcare industry experience required, Advanced Microsoft Office Skills, Project Management Professional Certification (PMP) preferred.

Key responsabilities:

  • Launch and manage Advantmed projects
  • Maintain client relationships and communications
Advantmed logo
Advantmed Large https://www.advantmed.com/
1001 - 5000 Employees
About Advantmed
Advantmed is a privately held company founded in 2005. The organization initially focused on record retrieval but has evolved into an innovative healthcare information management company that helps health plans and Managed Care Organizations optimize revenue and improve quality outcomes. Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including NCQA-certified HEDIS® measure software, risk analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, prospective assessments, and provider education. Our strategy reflects our flexibility and commitment to meeting our clients' evolving needs. We work closely with our clients to understand their concerns, requirements, strategic objectives, and infrastructure so that we can support them accordingly. Our foundational principles are accuracy, efficiency, and transparency. Our solutions are designed to be user-friendly and flexible. We see ourselves as an extension of our clients’ internal teams, which allows us to work to advance our solutions and provide support for their growing business needs. Understanding how our clients use our products and services fuels our product development road map, especially in terms of technology as we continually work to improve our client portal. In addition, we regularly monitor statutory and regulatory changes from CMS, HHS, NCQA, and others. The Advantmed leadership team is composed of seasoned healthcare veterans, with extensive quality and risk adjustment expertise. The leadership team oversees a global staff of over 1,800 employees. Notably, we are HITRUST certified, and all data resides within the United States.
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Job description

JOB SUMMARY

The Project Manager has overall responsibility to successfully launch and manage Advantmed products and services projects, including operational coordination, project design and delivery, alignment with client goals and contractual commitments while providing the highest level of customer service.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Establish and maintain client relationship that supports a spirit of partnership with client project teams.
  • Develop, update, and manage project plans and project timelines with oversight to project status, early identification of risks, and solution-minded issue mitigation.
  • Oversee client communications, issue resolution, and status reporting as primary point of contact for day-to-day project operations.
  • Report client project metrics, translate metrics to business information, and oversee the resulting action plans to ensure customer goals and project objectives are achieved.
  • ·Lead and moderate recurring client calls to cover project status updates, project performance reviews/course correction, post project reviews, etc.
  • Document and distribute minutes of meetings and oversee completion of resulting action items
  • Prepare and conduct presentations to varying audiences that may include senior and executive leadership, clients, or prospective customers

Requirements

  • 5+ Years Project management experience with large scale, multifaceted projects
  • Healthcare industry experience required; specifically, HEDIS, Risk Adjustment or Health Assessment experience strongly preferred.
  • Advanced Microsoft Office Skills
  • Ability to learn Advantmed-Specific ticketing and tracking Programs and Software
  • Working knowledge of Data Analysis tools, such as SAS and Database Language tools; SQL beneficial.
  • Analytical Skills
  • Experience managing projects both internally and client facing
  • Project Management Professional Certification (PMP) preferred

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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