Match score not available

CRM Implementation Specialist (ZR_18991_JOB)

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Australia

Offer summary

Qualifications:

Minimum 5 years of CRM administration experience, Strong understanding of CRM/AMS systems, Advanced Excel skills for data analysis, Proven technical troubleshooting abilities.

Key responsabilities:

Ensure efficient operation and integration of CRM systems
Manage platform settings and configurations

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Schedule: 9 am to 6 pm EST (9:00 PM to 6:00 AM Manila Time)

Quick Summary: Collaborates with onboarding and client success teams to ensure technical configurations align with client requirements and enhance overall platform usability.

Overview:

Our client is a software marketplace for businesses and is hiring a CRM Implementation Specialist to assist with platform configurations, technical problem-solving, and ensuring seamless integrations of CRM/AMS systems. This role requires a highly technical individual with strong software expertise, advanced Excel skills, and the ability to identify and resolve issues efficiently. This role will be working alongside the strategy team to support a well-rounded experience for all clients.

Key Responsibilities:

CRM/AMS Expertise: Leverage a deep understanding of CRM/AMS systems, integrations, and workflows to ensure the platform operates and connects efficiently.
Platform Configuration: Manage platform settings, including primary contacts, opt-in/out preferences, flags, supplier relationships, and integrations, to align with client needs.
Technical Problem-Solving: Identify and resolve code or configuration issues, escalating when necessary to maintain system integrity.
Excel Proficiency: Utilize advanced Excel skills for data analysis, reporting, and troubleshooting system-related tasks.
System Improvements: As needed, collaborate with the product team to identify and implement enhancements based on technical requirements and client feedback.
Data Accuracy: Ensure all technical configurations and system relationships are accurate and up to date.

Requirements

At least 5 years of various CRM administration experience, especially implementation
Strong understanding of CRM/AMS systems and data integration points
Data analysis and reporting abilities
Proven ability to troubleshoot and resolve technical and system configuration issues
Highly organized with strong attention to detail and ability to manage multiple clients and technical tasks