Founded in 1997, Safari Micro is a value added reseller (“VAR”) of IT hardware, software, and services (cloud computing; network infrastructure; storage; security; endpoint solutions; managed services; etc.) to businesses, school districts, state municipalities, and governmental agencies of all sizes across the United States. Since our inception, we have steadily grown by being laser focused on both the needs of our customers and employees…because we truly believe that happy employees equates to happy customers. By consistently building and nurturing extremely strong partnerships in this industry with manufacturers and distributors of all sizes, our sales and IT services professionals are able to efficiently provide our customers with everything that they need, exactly when they need it. Since 1997, have succeeded in hiring and retaining a growing team of highly experienced IT professionals, the vast majority of whom have spent their entire career navigating the ever-changing landscape of this complex IT industry. Whether it’s assisting customers with their IT procurement needs, or providing on or off-site IT services, our goal is simple: LISTEN to what they need in order to craft the optimal solution to their problem at a price that makes sense for their budget. All while providing impeccable communication throughout the entire process. Our IT sales and services professionals have succeeded throughout their careers in this industry for one reason: they are the BEST at what they do, and we take a great deal of pride in the positive personalities, skill sets and 100% customer focus that embodies each and every member of our company. So if you are looking to utilize your IT sales or services expertise at a company where you are compensated extremely well, given the autonomy you desire and support you need to succeed, all while working with a genuinely enjoyable group of good-hearted professionals, please…reach out to us for a 100% confidential and casual chat. :-)

Job description

We are seeking a talented IT Systems Administrator to join our growing team!

You will play a crucial role in ensuring the smooth operations of our clients' IT environments. You will be responsible for providing exceptional technical support and assistance to our diverse client base.

What's In It For You:

Permanent Work-from-Home
Brand New Work from Home Equipment (laptop, desktop monitor, headset)
Mandatory government benefits + 13th month pay
HMO (medical & dental) + 1 dependent
15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar
Birthday Leave
Year-End Bonus
Training & Certifications applicable to your professional career

Compensation:

PHP 35,000 - 50,000/month
The more “hands-on” and relevant experience that you have, the higher the compensation level may be.

Responsibilities:

Provide technical support to clients (US) via phone/email/ticketing system
Strive for first call resolution by efficiently and effectively addressing client issues during initial contact, according to service level agreements (SLAs).
Troubleshoot issues with Windows, Microsoft Cloud, Office Apps, Networks
Work collaboratively and learn from Senior Engineers
Manage multiple projects and prioritize tasks

Qualifications:

4+ years IT experience (MSP, Corporate IT, Consulting)
Excellent communication and customer service skills
Experience with Windows 10/11, Microsoft 365, Azure
Ticketing System experience (ConnectWise, ServiceNow)
Strong problem-solving and attention to detail

Shift Schedule:

4 days per week, 9:00am to 9:00pm
The specific working days and rest days will vary per week, which means that candidates must also be open to working during weekends.
During the training period, candidates must also be open to report during the evening shift.

**Please be sure to follow Safari Micro and our Azure architect Jeremy Wallace on LinkedIn to stay up to date on the latest technology Safari Micro is working on.

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