Principal IT Pillar Specialist

Job Description

Job Overview:

As a part of the Global Application Management and Support (GAMS) team, this individual will be responsible to lead the management and optimization of Oracle Cloud Applications Platform. This role will lead the overall Oracle ERP Cloud support organization for McDermott. With this role we are looking to add a leader that will provide a techno-functional support to the team and will liaise with with cross-functional teams, to ensure successful support services delivery at McDermott. The successful candidate will possess a strong background in Oracle Cloud ERP modules and a deep understanding of business processes. This role requires strategic thinking, leadership and the ability to work collaboratively across various departments, business users to ensure the alignment of the Oracle ERP systems with business goals.

Responsibilities

Key Tasks and Responsibilities:

• Lead and manage a team of Oracle ERP support engineers (Level 2 support and Level 3) in offshore model. Provide guidance and mentor the team
• This team is responsible to provide functional and technical support to ERP (Purchasing/Supply Chain/Project Management/Financials) users across the globe
• Foster a collaborative and supportive team environment focused on delivering high-quality support services
• Oversee the resolution of incidents related to Oracle Fusion applications, ensuring timely response, escalation, and resolution according to established SLAs / KPIs.
• Ensure the Oracle Cloud platform meets business needs and is configured and customized accordingly
• Lead the Release Management for Oracle ERP and HCM Quarterly Upgrades and Monthly Patching. Lead the change management efforts, including training and communication plans, to ensure smooth adoption of new processes and features
• Provide expert guidance on Oracle Cloud best practices, instance management and license management
• Oversee the integration of Oracle Cloud ERP and HCM with other business systems and third-party applications
• Conduct regular system audits and perform maintenance activities to ensure system performance and data integrity
• Serve as the primary point of contact for Oracle Cloud ERP / Platform related issues, providing support and troubleshooting as needed
• Liase with other support leads to troubleshoot integration issues including Boomi Cloud support team
• Manage relationships with Oracle and third-party vendors to escalate critical issues, request support
• Continuously evaluate and improve support systems, procedures, and workflows to enhance service delivery efficiency and effectiveness
• Identify opportunities for automation, standardization, and optimization to streamline support operations and improve customer satisfaction
• Work with multiple teams to determine necessary activities to deliver projects throughout the given service line or function successfully
  
  

Qualifications

Essential Qualifications and Education:

• 8+ years of experience in IT Support Services Delivery and working on Oracle ERP applications.
• Should have a bachelor’s in computer science, Information Systems, Business Administration, or a related field. Master's degree preferred
• 5+ years of experience in Oracle Fusion applications support, with at least two years in a leadership or managerial role.
• Advanced knowledge of Oracle Fusion Cloud ERP functional modules
• Advanced knowledge of Oracle Fusion Cloud technical modules and infrastructure
• Familiarity with Oracle VBCS, PaaS and IaaS offerings is a plus
• Strong technical expertise in Oracle Fusion applications, including configuration, extension, troubleshooting, and performance tuning
• Strong written and verbal communication and presentation skills. Proficiency with Professional MS Office tools
• Excellent relationship-building and interpersonal skills, including cross-cultural competence
• Excellent leadership and team management skills, with the ability to motivate and lead a high-performing support team
• Effective communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels of the organization
• Oracle certifications (e.g., Oracle Cloud Infrastructure Certified Associate)
• Awareness of IT Controls (General Controls, SOX, ISO)
• Knowledge of ITIL/ITSM process and/or certifications with ITIL v2, 3 or 4
• Aware of SDLC Processes and Agile Methodologies
  
  

#DICE

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