Senior Account Manager

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Description:

With our clients around the world, we’re driving connected commerce for the future of banking and retail. . This role includes account management, overall customer satisfaction, revenue retention and growth through new logo sales and incremental sales within current client base, gross margin attainment, contract renewals and coordination of the appropriate internal servicing resources.

The new incumbent will develop and execute sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Responsibilities

• Responsible for customer account management for key accounts within a country or area.
• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Maintain key point of contact relationship with current accounts, cultivating and maintaining these customer relationships by assessing their needs, understanding business requirements, and managing overall expectations
• Maintain all additional points of contact related to selling the traditional product and service portfolio
• Responsible for proactively engaging clients to develop a pipeline of product and service portfolio opportunities
• Assessment of whitespace opportunities with these clients
• Oversee the successful delivery of service into client accounts focusing on achieving the highest levels of customer satisfaction
• Define and organize the customer account team and use DN internal governance to push forward its strategy and projects.
• Maintain comprehensive understanding in DN products and services and an understanding of new products or services
• Maintain comprehensive understanding of DN's Connection Points software and can speak in technical detail about it within sales opportunities
• Consistent and accurate forecasting of renewals, growth and at risk deals
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators
• Sets strategy, goals and metrics for assigned areas.
• Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
• Manages and drives problem solving efforts between customers and service personnel.
• Owns responsibility for teams meeting established performance metrics, including time-to-engage, time-to-resolve, customer satisfaction, retention and renewal.
• Responsible for developing and implementing customer growth plans, including retention, renewal and revenue targets
  
  
  

Qualifications

• Bachelor's Degree in engineering or equivalent work experience required/ a Master degree is valuable
• Minimum 6 years of relevant experience or equivalent combination of education and experience in sales, account management, and/or new business development
• Solid experience in managing sales in a corporate setting
• Excellent communication, interpersonal, organizational, strategic planning, problem solving and critical thinking skills
• Proven track record in leading a quota carrying Sales Team ideal and people management skills
• Consultative sales experience at C Level with complex solution design is desired
• Proven success in high quota carrying position
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams
• Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
• Possess experience with CRM software, such as Salesforce to maximize opportunities.
• Ability to travel up to 50% of the time.
  
  
  

Preferred Qualifications

• Preferred comprehensive knowledge of IT, payments and banking center operations, procedures and the utilization of technology within the banking center environment
• General knowledge of Diebold Nixdorf products and services is a plus
• Knowledge of Software and Service solution sales would be advantageous
• Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Sales Manager, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy
  
  
  

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations