Senior Customer Experience Architect

Our Company 

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands to government agencies—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft appealing and powerful images, videos, and apps, and transform how organizations interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! 

Opportunity Summary 

Digital marketing is advancing at a dizzying pace and companies are turning to the Adobe, the leader in enterprise marketing software, to stay ahead. 

Adobe Customer Experience Architects help customers succeed through partnership on digital strategies, product implementation and the consulting services needed to meet their business objectives. 

As a Customer Experience Architect, you work with the Adobe Professional Services pre-sales teams to conduct customer discovery, scope out a roadmap of consulting services, and present your proposal to the customer. This involves maintaining a keen awareness Adobe product strategy, consulting offerings, and sales pipeline to find opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and reduced marketing spend). 

What you’ll do 

• Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel.  

• Conduct pre-sales business and technical discovery with customers 

• Problem solve, build strategies and create innovative solutions uniquely tailored to customer objectives 

• Define the solution architecture to integrate Adobe products together, and with non-Adobe products 

• Help customers understand the phases and sequencing required to launch and adoption Adobe technology, balancing short-term wins and long-term business transformation 

• Develop robust recommendations, proposals and scope of work documents for Adobe Consulting engagements 

• Mitigate risk by identifying critical project dependencies & gaps 

• Present your proposals to executive-level customers in a clear and compelling way 

• Help customers understand Adobe’s diverse capabilities to drive transformation 

• Continuously improve the Solution Architecture team’s knowledge, methodologies and customer-facing collateral 

What you need to succeed 

• Experience working in a premier consulting or technology organization 

• Passion for solving customer problems and rapidly convert pipeline opportunities into closed deals 

• Balance of business and technology skill 

• Ability to articulate complex ideas in a simple and understandable manner. 

• Identify business problems and tie your proposed solutions to measureable success criteria 

• Outstanding problem solving and analytical skills, including ability to build clear observations, analysis and conclusions based on customer interviews and data 

• Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs) 

• Exceptional communications skills both oral and written (e.g., Powerpoint presentations) 

• Ability to multi-task and prioritize across multiple sales opportunities at the same time 

• Trusted colleague who can collaborate with multiple team members to arrive at the best solution 

• Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies 

• Broad knowledge of common Digital Platform use cases (CMS, Analytics, Personalization, Ecommerce, Digital Asset Management, etc.) 

• High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas 

Special Consideration given for 

• Experience & knowledge with Adobe Experience Cloud solutions 

• Experience & knowledge with Web Analytics or Digital Marketing 

• Experience & knowledge with Digital Experience Strategy