Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We're seeking a Senior Product Designer to join our Consumer Servicing team, with a primary focus on our Chat Experiences. In this role, you'll shape how customers and agents interact through our chat interfaces while contributing to our broader servicing ecosystem, including Agent Experience, Self-Service Experience, and Refunds and Disputes. You'll bring expertise in creating intuitive, efficient experiences that serve both our customers and internal teams, transforming complex servicing workflows into seamless interactions.
What you'll do:
Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency
Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents
Drive short-term optimizations while contributing to our long-term vision for customer service
Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms
Contribute to our conversational design patterns and help establish best practices for chat interactions
Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem
What we look for:
5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications
Strong portfolio showcasing work you have developed that demonstrates end-to-end design processes / tools / experiences and successfully shipped digital products in fast-paced environments
Experience designing conversation flows, chat interfaces, or related customer service app experiences
Proven ability to navigate ambiguous problem spaces and drive work forward independently
Strong track record of effective cross-functional partnership and collaborative problem-solving
Experience working with and contributing to design systems
Ability to balance high-quality execution with pragmatic shipping decisions
Self-directed work style with a proactive approach to seeking feedback and driving projects forward
Passion for improving financial services through thoughtful design and technology
High level proficiency with Figma, FigJam, Google Suite, and other design tools
Nice to have:
Experience with consumer finance and/or payments
UX writing experience
Pay Grade - L
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $125,000 - $175,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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