Account Manager

Overview and what we offer

• Mon - Friday 37.5hrs

• Location -  Remote with travel

• Refer a friend for £1000 bonus which is unlimited!

• Generous holiday entitlement

• Day off for your birthday

• Staff Awards

• Hotel and airline discounts

• Employee Assistance Programme

• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role Purpose:  The Account Manager is responsible for managing and developing relationships with assigned business travel customers. This role ensures customer retention, profitability, and growth while driving excellence in service delivery and alignment with Clarity's strategic objectives. The Account Manager collaborates with internal teams and stakeholders to meet and exceed customer expectations, delivering tailored solutions and fostering long-term partnerships.

 Key Tasks

·      Establish and maintain productive, professional relationships with key stakeholders within assigned customer portfolios.

·       Own and be accountable for customer retention, profitability, and growth by driving tailored business travel solutions.

·       Coordinate the involvement of internal teams, including support, service, and management resources, to meet customer objectives and expectations.

·       Proactively lead joint account planning processes to define mutual performance objectives, financial targets, and critical milestones for short- and long-term success.

·       Assess, clarify, and validate customer needs on an ongoing basis to adapt strategies and ensure alignment with objectives.

·       Lead solution development efforts to address customer needs, collaborating with relevant internal teams to provide optimal outcomes.

·       Work closely with the program optimisation team to identify opportunities for customer program improvements and growth.

·       Ensure customer retention, profitability, and growth by delivering exceptional account management services.

·       Collaborate with internal teams to meet account performance objectives and customer expectations.

·       Deliver formal customer plans based on analytical insights, driving program improvements and growth opportunities.

·       Coordinate executive and senior leadership involvement in customer management where necessary.

·       Resolve customer issues promptly by working closely with Customer Service and Operational teams.

·       Meet assigned targets for profitable sales volume and strategic objectives.

·       Comply with all information security policies and training requirements.

·       Ensure high levels of customer satisfaction and achievement of mutual performance objectives.

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