Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Workflow Enablement Specialist

unlimited holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

5 years e-discovery experience, Relativity Certified Administrator certification preferred, Strong knowledge of Relativity best practices, Project management skills.

Key responsabilities:

  • Lead workflow enablement during onboarding
  • Assess and respond to customer inquiries
Relativity logo
Relativity Computer Software / SaaS Large http://www.relativity.com/
1001 - 5000 Employees
About Relativity
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. We have more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200.
See all jobs

Job description

Posting Type

Remote

Job Overview

As a Workflow Enablement Specialist, you will be responsible for one-to-one workflow enablement during onboarding and ongoing customer servicing. The Workflow Enablement Specialist works under moderate direction of managers and senior team members.

Job Description and Requirements

  • Lead workflow enablement activities during onboarding.  

  • Assess, manage, and respond to customer inquiries regarding Relativity workflow across entire product line. 

  • Capture customer and prospective customer requirements and work with internal teams to create scopes of work and implementation plans to address business needs.  

  • Act as internal subject matter expert for RelativityOne within the organization and as it relates to the Customer Enablement team 

  • Serve as client surrogate across Relativity to ensure that end user’s perspective is voiced during product development cycle. 

  • Participate in sales calls and meetings as required and assist with the preparation of presentation materials. 

  • Delivery of One-to-Many programming as created by Community Enablement.  

  • Participate in industry events and contribute to thought leadership on behalf of Relativity 

  • Track activities in the approved, standard internal systems, including detailed updates for all customer interactions and change management.   

  • Competency to work within a single customer segment. 

  • Exercise sound judgment and make independent decisions. 

Preferred Qualifications

  • Minimum of five years e-discovery experience.  

  • Current Relativity Certified Administrator certification status, or the attainment of an RCA within 3 months of hire date. 

  • Strong knowledge of Relativity best practices. 

  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. 

  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines. 

  • Flexibility and the ability to adapt quickly to shifting company or team goals. 

  • Strong business and IT acumen, including problem-solving and critical thinking. 

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

Related jobs

See more jobs