Job description

Job brief

We are seeking a skilled and customer-focused Senior IT Helpdesk Support Specialist to join our team. Based in Kuala Lumpur, you will play a critical role in resolving technical challenges, ensuring smooth IT operations, and delivering exceptional support to internal and external clients. This is an exciting opportunity for experienced professionals ready to take their IT support expertise to the next level.

Responsibilities

Provide first-line technical support for hardware, software, and network issues.
Respond to support requests through phone, email, and ticketing systems, ensuring prompt and professional assistance.
Troubleshoot and resolve issues independently or escalate to the appropriate IT teams for further investigation.
Maintain detailed records of support activities and document resolutions.
Assist with the testing and implementation of new technologies and systems.
Continuously enhance your technical knowledge to provide top-tier support to customers.

Requirements

Minimum of 3-5 years of experience in an IT helpdesk or technical support role.
Proven ability to troubleshoot complex technical issues efficiently.
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
Proficiency in IT support tools, including ticketing systems and remote access tools.
A customer-centric approach and commitment to providing exceptional service.
A diploma or degree in Computer Science, Information Technology, or a related field.