Bold Business LLC is a U.S.-based global BPO and marketing firm with a management team that has a 30-year track record of success. Our talent–drawn from the Philippines, India, Colombia and more–allows clients deep cost savings, and our service solutions include: *Operational support, such as finance, accounting, virtual assistants and project management *Customer service and business development, like lead generation, bilingual call centers, voice/chat support and appointment setting *Digital marketing, including content creation, web design, SEO, and social media management *Technology solutions, such as data management, Big Data analytics, and AI integration Check out our website to see how you can achieve your goals with a global workforce. Check out our jobs board for the latest openings, to see if our values align, and if you’d be a good fit to join our team: www.boldbusiness.com/careers

Job description

Customer Service Virtual Assistant

Job Summary:

We are seeking a highly motivated and Customer-centric Virtual Assistant to join our team. As a Customer Service VA, you will play a crucial role in ensuring our customers have a positive and seamless experience with our brand. You will be responsible for handling customer inquiries, resolving issues, and providing support through various channels. This is a remote position, allowing you the flexibility to work from anywhere with a stable internet connection.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.

Key Responsibilities:

Respond to customer inquiries via email, chat, and social media in a timely and professional manner.
Provide accurate and helpful information about products, services, and company policies.
Troubleshoot customer issues and find satisfactory resolutions.
Process orders, returns, and refunds.
Escalate complex issues to the appropriate department or supervisor.
Maintain detailed records of customer interactions and transactions.
Identify and suggest improvements to customer service processes.
Stay up-to-date on company products, services, and promotions.
Contribute to a positive and collaborative team environment.

Why we think this job is great:

Full-time 100% Remote
Training & Professional Development
Supportive culture providing necessary resources to learn, lead, and deliver results

Qualifications:

Proven experience in a customer service role.
Excellent written and verbal communication skills.
Strong problem-solving and conflict resolution abilities.
Proficient in using various communication platforms (email, chat, social media).
Ability to work independently and manage time effectively.
High school diploma or equivalent; associate's or bachelor's degree preferred.
Reliable internet connection and a quiet workspace.
Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.

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