Client Account & Revenue Excellence Specialist

Description

About Us:

AccessOne is a market leader in the healthcare financing space, partnering with healthcare providers nationwide to offer co-branded solutions to their patients for assistance with out-of-pocket medical expenses. We have helped over one million patients afford healthcare through our client partners.

AccessOne offers a comprehensive suite of software and technology-enabled services spanning the entire patient payment lifecycle – from pre-paid payments via AccessOne’s MobilePay™ text-to-pay solution through long-term, customizable financing plans. AccessOne’s comprehensive, patient-centric, flexible solutions provide a positive patient experience, encourage patient loyalty for future treatment, and provide meaningful cash uplift for providers.

About the Role:

As a Client Account & Revenue Excellence Specialist for AccessOne, you will work among a team of peers who are responsible for supporting AccessOne’s small- to medium-sized provider clients with a focus on client satisfaction, transparency, and consistent growth.  In addition, you will have the opportunity to be involved in process improvement, business development, and data analytics related to client performance. 

As a Client Account & Revenue Excellence Specialist, you will:

• Train clients on online website functionalities and financial processes.
• Handle daily correspondence via phone, email, and live chat from client representatives.
• Collaborate with the Client Success Department to ensure the patient contact center receives ongoing training and updates on client service-level agreements.
• Maintain close relationships with clients to ensure client satisfaction and retention.
• Support AccessOne’s provider clients by managing multiple queues to resolve client needs such as funding issues, listing new client referrals, patient account investigation, and responding to inquiries regarding reporting/settlements.
• Generate reports and data analytics on items such as funding, recourse and recall amounts, and number of listed charges.
• Document and resolve various account requests such as client/guarantor inquiries, account record changes, and financial processes.
• Identify and troubleshoot data integrity issues; communicating and escalating issues as needed.
• Support the development and testing of any new reporting or products.
• Access multiple provider billing systems for verification purposes and flag accounts for automatic transfer.
• Perform other tasks or projects as needed or assigned.

Qualifications

About You:

You are a creative problem solver with the adaptability to thrive in a dynamic work environment. You excel at utilizing your interpersonal skills and passion for excellence to develop and maintain strong client relationships. An effective, responsive communicator with exceptional follow-through, you pride yourself on delivering a high level of customer service. Your keen attention to detail and sharp critical thinking skills enable you to analyze and interpret data, create and review reports to identify discrepancies, uncover root causes of complex challenges, and make insightful recommendations while determining when to escalate client issues. Additionally, your strong presentation skills and ability to craft clear, professional written communications ensure that your findings and recommendations are effectively conveyed to diverse audiences.

If this describes you and you have the qualifications outlined below, the Client Account & Revenue Excellence Specialist opportunity with AccessOne may be a great fit.

• 1-2 years’ experience in a client-facing role resolving complex challenges in partnership with cross-functional teams
• Advanced proficiency with Microsoft Office, specifically Excel and PowerPoint

Bonus points for:

• Proficiency with electronic health record (EHR) / electronic medical record (EMR) systems
• Healthcare, revenue cycle, and/or fintech experience

AccessOne is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.