Patient Accounts Phone Representative

Central Ohio Primary Care Physicians is seeking a full-time Patient Accounts Phone Representative at their Central Business Office in Westerville, OH. This position is responsible for responding to incoming phone inquiries by assisting patients, patient representatives, or insurance carriers with patient account issues. This is a FT role working M-F 8:00am-5:00pm. After training in Westerville, Ohio this is a full-time remote position. 

Duties/Responsibilities:

•  Answer incoming phone calls routed to the department.
• Analyze patient accounts, identity billing issues and determine solutions with insurance companies.  Follows appropriate steps in this resolution such as sending actions, applying discounts, requesting refunds, etc.
• Work actions from COPC Practice Sites.
• Update patient demographic information in the Practice Management system and make any necessary system corrections to the patient’s account.
• Collect and process payments on patient accounts.
• Respond to patient concerns in a courteous and timely manner.
• Recommend quality and/or process improvement initiatives in order to more effectively and efficiently perform the job functions of this position.
• Adhere to the HIPAA guidelines regarding confidentiality relating to the release of financial and medical information.
• Communicate effectively and efficiently with physicians, patients, families, co-workers and all others. Act as a customer service expert on patient account matters.
• Maintain the values and philosophy and mission statement of the company.
• Performs all other duties as assigned by supervisor.

Requirements:

• High School diploma or GED
• 1 year working in healthcare setting preferred, but not required
• 1 year of customer service experience preferred, but not required
• Working knowledge of Microsoft Teams, Word, Excel and Outlook