Account Manager

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Sales Team at Feedonomics

The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell.

The Role

We are seeking a highly motivated and experienced Account Manager to develop and manage strategic relationships with key clients. You will oversee Feedonomics and BigCommerce (B2C and B2B) clients, managing existing accounts within your segment to drive expansion and renewals.

The Responsibilities

• Strategic Planning:
  • Develop and execute plans to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for BigCommerce Inc. products (BigCommerce B2B, B2C, Feedonomics, Makeswift, and Recurring Professional Services).
  • Create detailed territory and account plans with specific strategies and milestones to exceed revenue goals.
• Client Engagement:
  • Serve as the primary contact for client inquiries, project updates, and escalations, ensuring proactive communication and high responsiveness.
  • Lead business reviews to present insights on performance, ROI, and growth opportunities.
• Revenue Expansion:
  • Develop tailored proposals and presentations aligned with customer objectives and business needs.
  • Track account metrics, analyze engagement, and identify at-risk accounts to ensure proactive management and retention.| 
• Collaboration:
  • Work closely with internal teams (sales, product, support) and external agency partners to ensure seamless execution and high customer satisfaction.

Note: This role focuses exclusively on existing accounts; you will not be responsible for prospecting new clients.

The Requirements

• Experience:
  • 5+ years managing complex B2B/B2C SaaS accounts with a proven track record of retention and expansion in subscription models.
  • Expertise in SaaS metrics, customer lifecycle management, and global account coordination.
• Skills:
  • Exceptional communication and interpersonal skills to build trust and foster long-term relationships.
  • Strong data-driven mindset; proficient with tools like Salesforce and Gainsight to analyze metrics and demonstrate ROI.
  • Proven negotiation skills, with the ability to align customer goals with company objectives.

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Monthly half-day Fridays (yes, really!)
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program 

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.