Recipient Rights Investigator

Under the general supervision of the Director of Recipient Rights, the Recipient Rights Investigators (RRI) work at the Detroit Wayne Integrated Health Network (DWIHN) advocating for recipients and recipient services.   Employees in this classification also make recommendations for improvements to the rights protection system.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Receives and reviews complaints of suspected or alleged violations of the rights of recipients of services in accordance with the Michigan Mental Health Code.
• Investigates complaints of alleged violations throughout the Network’s service delivery system.
• Conducts interviews with recipients of services, witnesses, and employees.
• Conducts reviews of service sites.  
• Writes comprehensive written reports of investigative findings.
• Develops and recommends appropriate remedial action.
• Monitors contractors within the Network’s service provision system to ensure timely implementation and documentation of remedial actions.
• Testifies in criminal and civil litigation as the investigator and subject matter expert in issues involving violations of the rights of recipients of service.
• Partners closely with regulatory and industry counterparts and law enforcement agencies.
• Monitors contractors within the Network’s service delivery system for compliance with regulations, rules and policies related to recipient rights.
• Prepares appropriate reports of the aforementioned reviews including corrective action plans for noted deficiencies.
• Develops and maintains collaborative relationships with providers of service for the enhancement of the rights protection system.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN.
• Knowledge of compliance standards.
• Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2
• Knowledge of Federal regulations regarding recipient rights.
• Knowledge of MDHSS regulations regarding recipient rights.
• Knowledge of DWIHN policies and procedures regarding recipient rights.
• Knowledge of criminal and civil law.
• Assessment skills.
• Organizational skills.
• Accuracy skills.
• Analytical skills.
• Time Management skills.
• Report writing skills.
• Problem Solving skills
• Decision Making skills.
• Critical Thinking skills.
• Skill at meeting deadlines
• Multitasking skills.
• Active listening skills.
• Skill at Cross-cultural communication.
• Written communication skills.
• Accuracy and detailed oriented skills
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams)
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability

REQUIRED EDUCATION:

A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management, Business Administration, Conflict Resolution, Criminal Justice or a related field.

REQUIRED EXPERIENCE:

Two (2) years of full time paid investigative work experience in human rights and/or criminal justice. 

REQUIRED LICENSE(S).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.

NOTE:  Employees are required to have an operable vehicle available during work hours.

WORKING CONDITIONS:

Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan.  This position can work remotely with supervisory approval.  Currently this position is primarily a remote position.

 This description is not intended to be a complete statement of job content, rather to act as the essential functions performed.  Management retains the discretion to add or change the position at any time. 

Please Note:  DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. 

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer