Sales Support Representative I

Description

At American Solutions for Business, we pride ourselves on helping people live their American dream.  As an employee-owned company, we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981, we have grown to be one of the largest distributors in the industry, providing customers with print, branded merchandise, eCommerce solutions, fulfillment and more.

Start your career journey with ASB as a Sales Support Representative I, where you'll play a vital role in coordinating and overseeing administrative activities related to the processing of sales orders, vendor invoices, and billing. In addition, you will provide essential support, service, and communication to assigned sales associates their fulfillment programs with status updates to clients, vendor contacts and home office support teams.

This position will require working on site in Glenwood, MN up to the first year and then will have the opportunity to be hybrid and/or remote.

In this role you will:

• Process sales orders, discrepancies, inventory documents daily according to established department policies and procedures, to include:

• Ensure all incoming orders are received, entered, and saved into order management system and tagged in the workflow management system (Mfiles).
• Utilize ASB platforms to process orders daily, by performing data entry functions on purchase and sales orders based on specific program requirements, attaching all correspondence and documents related to order.
• Match vendor invoices and warehouse packing slips to purchase orders.
• Invoice customer upon receipt of all paperwork; verifying costs are accounted for and are accurate.

• Provide timely support, research, and feedback regarding the status of orders, concerns and/or pending changes as it relates to orders, such as:

• Contacting vendors regarding missing vendor invoices or documentation of credits applied to an account.
• Contacting sales associate regarding missing purchase orders providing scanned version of invoice.

• Collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client and vendor expectations by:

• Coordinating updates when warehouse or vendor removes old merchandise.
• Gathering and preparing information for credit memos.
• Inputting orders for warehouse and remote locations.
• Gathering inventory receiving documents and forward documentation to Inventory Team for receipt completion.
• Assisting with inventory reconciliation as required.

• Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, and aged invoices utilizing the information to process, prepare and/or notify sales associate, home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports.

• Collaborate with sales associates to create professional working relationships.

What we offer:

We are proud to offer a comprehensive range of benefits designed to support your well-being, career growth, and work-life balance.

• Comprehensive Medical
• Dental/Vision
• PTO
• Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Employee Ownership
• 401K
• EAP
• Ancillary Benefits

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                   

Required: High school diploma or general education degree (GED); plus six months to one year previous work experience or education in customer service, accounting or inventory control.

Competencies

• Client Focus

• Flexibility                                

• Problem Solving/Analysis Organizational Skills                                   

• Time Management                

• Technical Capacity

• Communication Proficiency              

• Teamwork Orientation

Language Skills                                                

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices. Must be able to effectively write routine reports and correspondence.  Ability to speak effectively with fellow employees, management and Sales Associates of organization.

Mathematical Skills                                                     

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability                                             

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                               

Must possess a basic working knowledge of Microsoft Office programs and have experience working with internet based programs and email.                       

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer work station, which requires repetitive wrist and hand movement.

Duties require sight, speech and hearing. Specific vision abilities required by his job include close vision.  The employee must rarely lift and/or move up to 20 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.

AA/EEO/Vet/Military