Customer Service Representative

Position Overview:

Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders!

Key Responsibilities:

• Learn how we deliver scripted dialogue to recruit new attorneys either through cold call (primary method), text, or email
• Work with existing network attorneys to cover all assigned hearings in a timely manner
• Answering incoming calls providing basic information regarding hearings and schedules. 
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team

Qualifications:

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions
• Prior experience with phone sales and scheduling coordination is strongly preferred 
• Excellent verbal and written communication skills 
• Strong Technical Skills preferred 
• Strong analytic capability - the ability to transform data into insight
• Ability to function in a fast-paced and innovative environment
• Ability to read, write and speak English

Being a Docketly employee means:

• Comprehensive Medical, Dental Vision Coverage 
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities
• Starting Pay: $14.00 to $16.00 per hour