Account Manager

Our Company:

Digital Direction is THE thought leader in the telecom management industry. We are looking for the perfect candidate and here are the top reasons to apply:

1. Team Atmosphere – Sales Support/Operation Support/Executive Support
2. Our Services are Awesome…we have spent 20 years perfecting them
3. Growing Organization – 24% growth over 3 years (the next 3 years will be much bigger)
4. Great Group of People – We hire the most experienced A Players in the industry and frankly, we have the most fun
5. Make More Money – Aggressive commission plan and ability to make well above market earnings for a top sales performer

Our telecom professionals will skillfully manage every aspect of the telecom lifecycle – ordering, contract negotiation, billing, audit/inventory management, invoice consolidation, expense management, procurement, trouble tickets, project management, and more. We have perfected these skills for 18 years and counting so our clients typically enjoy a 95% reduction of IT staff time spent on telecom issues, 25% savings on telecom spend, and a positive ROI within 3 months.

For clients in need of just one or two of our world-class telecom management services, our Telecom as a Service offering is ideal. Clients choose telecom support according to the unique needs of their company. It is always customized around the client and Digital Direction has the leadership and expertise needed.

Offerings Include: • Outsourced Telecom Management • Telecom Project Management • Telecom Auditing • Telecom Inventory Creation • Telecom Expense Management • Strategic Sourcing & Procurement • RFP Creation & Contract Negotiation

A team of telecom experts:

In an industry where the term “experts” is overused, we assign the term with the utmost confidence to our team members. Digital Direction’s unique team of highly experienced telecom experts puts us in a class of our own. Each year, our team negotiates millions of dollars of contracts and completes tens of thousands of telecom transactions. Our roster of experts are pros who have worked with hundreds of carriers; many have experience managing Fortune 500 customers. We only hire the very best people. You simply will not find a more dedicated and driven team to manage telecom.

Bottom Line:

If you are a successful sales professional with Telecom experience and want to work with a dynamic team in a fast-growing company with exceptional earnings potential, then Digital Direction is the place for you.

Account Manager:

Principal Duties and Responsibilities

• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
• Engage internal resources and support personnel to provide an exceptional customer experience.
• Leverage the broader sales resource eco-system to drive high impact opportunities.
• Work with urgency through all aspects of the sales cycle through closing.
• Maintain updated sales stages and accurate notes in Microsoft Dynamics CRM. Create and maintain account plans as required.
• Provide monthly client activity reports to all account stakeholders. Forecast and commit monthly sales volume accurately.  Utilize reports to align contract objectives with deliverables.
• Attend assigned meetings and in all company training requirements.
• Clear, concise, documented communications both internally and externally.
• Be considered “Trusted-Advisor” to our clients on a daily basis.

What We Look for in a Candidate

• 10+ years sales telecom/technology experience
• Technical Skills: Strong understanding of voice/data/internet applications, communications technology, and network topology. Ethernet, MPLS, SDWAN, VPN, SIP and TDM Voice, Data Center, Cloud Solutions, Managed Services, UCaaS. High-level understanding of the diversity of carriers, their rates, and their geographic representations. Requires an advanced level of experience negotiating carrier contracts. Solid understanding of technical terminology related to telecommunications carrier products & services.
• Must have an advanced understanding of telecommunications industry and sales cycles.
• Self-motivated, pro-active, results-oriented telecom/network professional with the ability to work within a team environment.
• Strong communication, written and formal presentation skills.
• Advanced sales experience in a similar inside/outside role.
• Experience selling into large complex Enterprise accounts. Large complex multi-location account experience needed.
• Prepared, organized and planned approach to daily business pursuits.
• Work hand in hand with Operations, be able to work effectively in a team-approach.
• Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
• Ability to travel and meet with clients when needed
• Work daily with integrity. Aggressively manage telecom! Customer ALWAYS comes first.