Job description

As a Senior UX Researcher, you'll drive the research strategy for two of our flagship ERP products, focusing on understanding the complex workflows of enterprise users and identifying opportunities to streamline their experience. You'll balance deep, strategic research initiatives with tactical studies to support our product evolution. Working closely with UX Designers and Product Management teams, you'll translate technical complexity into clear user insights that drive product decisions. Your research will directly impact how tens of thousands of users manage their daily operations across the product modules.

What You'll Do

Design and execute mixed-methods research combining qualitative insights (user interviews, observational studies) with quantitative data (surveys, analytics)
Lead end-to-end research projects ranging from extensive workflow studies to rapid usability evaluations
Conduct contextual inquiries and task analysis with enterprise users to map complex business processes
Partner with Product Managers to identify research opportunities that inform product strategy and roadmap decisions
Present research findings to product teams and senior leadership, translating technical insights into actionable recommendations
Collaborate with UX Designers to translate research insights into improved user workflows within sprint cycles
Maintain a research repository of enterprise user insights and create reusable templates for common research scenarios
Build and maintain a user research contact database, including tracking engagement frequency, and managing research demographics
Facilitate research planning sessions with cross-functional teams to align on priorities, methodologies, and strategic impact of research initiatives
Partner with UX Operations to optimize research processes, including participant management, research guidelines, and tooling recommendations while following research best practices

Who You Are

Strategic thinker who can navigate complex business processes and identify opportunities for workflow optimization
Skilled communicator who can explain technical concepts to diverse audiences and influence decision-making
Methodical researcher who can design studies that account for the complexity of enterprise software
Adaptable problem-solver who can adjust research approaches based on stakeholder needs and time constraints
Natural collaborator who can work effectively with UX, Product Management, and Engineering teams
Empathetic interviewer who can build rapport with enterprise users and extract meaningful insights
Self-starter who can manage multiple research workstreams independently while maintaining high quality standards

Qualifications:

6-8 years of UX research experience, with at least 3 years researching enterprise or B2B software
Bachelor's degree in HCI, Cognitive Science, Information Systems, or related field
Portfolio demonstrating impact of research on enterprise software design
Demonstrated expertise in these research methods:
Contextual inquiry and workflow analysis
Usability testing of complex systems
Survey design and quantitative analysis
Journey mapping and service blueprinting
Strong ability to analyze diverse research data sets, identify patterns, and translate complex findings into compelling business recommendations that drive product decisions
Experience researching for ERP, financial software, or similar enterprise systems
Strong foundation in information architecture and complex system design
Proficiency in research, analysis, and design tools (e.g., Lyssna, Gainsight, Echoes, Figma/FigJam, Miro)

Required profile