Commercial Sales Operations Specialist

This is a remote position.

Position Title: Commercial Sales Operations Specialist

$48,750 to $81,250 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. 

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Sales Operations Specialist streamlines commercial sales systems to enhance the team's experience. Responsibilities include handling operational tasks, such as event planning, order tracking, and new hire onboarding. The role focuses on supporting new programs for sales growth, demanding attention to detail, accountability, and proactive problem-solving. As an operations-oriented individual, you will drive efficiency, process improvement, and contribute creative solutions to benefit our customers and employees.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Work with a broad set of key stakeholders to support & maintain innovative sales and technical sales enablement programs & systems.
  
• Work within a variety of systems including but not limited to: Salesforce, ConnectBase, Zoominfo, Chorus, and other industry specific applications and/or vendors.
  
• Handling various operational and administrative tasks, including sales events and program planning, order audit tracking, compensation and commission related questions, new hire onboarding, and changes in personnel and system/application oversight.
  
• Prior experience and understanding of project management and the PM process to oversee special programs or initiatives, track daily, weekly, and monthly progress, provide status of key deliverables and overall results.
  
• Understanding and supporting new programs or sales initiatives created to drive sales growth and increase sales productivity.
  
• Partner with sales leadership to assure key metrics are easily accessible and reported on for systems and processes you manage and control, including accurate and up-to-date commission tracking and administration.
  
• Act as a conduit and liaison between multiple constituents that have a need to access information and overcome obstacles in the sales order channel. This includes VPs, Sales Managers, and individual sales executives.
  
• ​Performs other duties as required to support the business and evolving organization.
  

Qualifications:

• Bachelor’s degree or equivalent experience required.
  
• Demonstrated 3-5+ years’ experience in a sales operation’s role.
  
• Familiarity with telecommunications and/or cloud technologies.
  
• Prior use and understanding of Salesforce and other business applications.
  
• Sales administration, documentation, events, schedules, meetings, and program organization.
  
• Resourceful, self-starter who is open to direction, but capable of working independently.
  
• Proven record of accomplishment of working multiple projects, staying organized and executing against schedules and due dates.
  
• A working understanding of a sales methodology and selling culture.
  
• Excellent communications skills including, writing, presenting with accuracy, and attention to detail.
  
• Strong personal accountability and the ability to take the initiative to work through technical problems and sales related issues.
  
• A fast-thinking, high-energy individual with a sense of humor and ability to work with a wide range of personalities and genuine desire to thrive in this role.
  

Knowledge, Skills, and Abilities:

·         Ability to work independently and apply sound judgment and reasoning skills.

·         Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·         Strong verbal and written communication, attention to detail, and organizational skills.

·         Ability to work within critical deadlines.

·         Ability to adjust to rapidly changing priorities and schedules.

·         Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.