Clinical Crisis Manager

JOB SUMMARY: 

Intro to the Crisis Prevention and Response (CPR) Team 

Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection, Commitment, and Congruence, we strive to transform crises into opportunities for growth and healing. With cutting-edge best practices and compassionate care, our team empowers individuals to seek help fearlessly. Our clients never give up, and neither do we. Together, we are driving the democratization of mental health treatment each and every day. 

Why is the CPR Team important?

• Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval.
• Safety and Stabilization: Ensuring the well-being and stability of participants during critical situations.
• Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience. 
• Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations.
• Suicide and Self-Harm Prevention: Identifying warning signs and intervening to prevent self-harm or suicide.

What does a Crisis Manager do?

A Crisis Manager at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate assessment and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Managers collaborate with the clinical team to assess risk of highly acute clients, develop crisis intervention plans, de-escalate dysregulated clients, and connect patients with appropriate resources to facilitate their recovery and well-being within the IOP setting.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions 
• Assess risk and collaborates on stabilization planning for clients at risk of harm to themselves or others 
• Completes all required documentation in alignment with compliance standards and Charlie Health's best practices 
• Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches 
• Conducts case consults with Care Team members as needed 
• Supports all  Care Team members (i.e., Primary Therapists, Care Coaches, Group Facilitators, etc.) in collaboration regarding the client's care 
• Other care coordination tasks as needed 
• Other tasks and duties as assigned by the Director of Crisis Response and Prevention or the Chief Clinical Officer 

REQUIREMENTS:

• Independently licensed clinician 
• full-time and part-time positions
• Previous experience in crisis preferred 
• Ability to work a minimum of 20 hours per week with flexibility to meet the needs of the team and clients
• Motivated individual who is passionate about mental health, able to perform in a high-paced environment, and eager to play a formative role in shaping a growing business. 
• Excellent interpersonal and communication skills required. Familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, EMR.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

POSITION CLASSIFICATION: W2 Part-Time  

• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.