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Customer Experience Consultant

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Kansas (USA), United States

Offer summary

Qualifications:

3+ years in management or strategy consulting, 2+ years working in customer experience, Proficiency with Microsoft Office Suite, Bachelor's or master's degree.

Key responsabilities:

Develop and implement customer experience strategies
Conduct and analyze customer data and research
Facilitate client workshops to identify gaps
Lead journey mapping workshops
Establish and measure CX success metrics
Deliver presentations and manage client relationships

Boutique Recruiting Human Resources, Staffing & Recruiting Scaleup https://www.boutiquerecruiting.com/

51 - 200 Employees

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Job description

Remote

A leader in customer experience solutions is seeking a dynamic Customer Experience Consultant to join their growing team. In this role, you ll help some of the world s most recognizable brands improve customer, employee, digital, and contact center experiences. Your work will include developing actionable strategies, conducting research, analyzing data, and leading workshops to deliver results-driven solutions. This position offers the opportunity to make a meaningful impact while advancing your career in a flexible and supportive work environment.

Customer Experience Consultant Responsibilities

Develop and implement customer experience strategies tailored to client needs
Conduct and analyze customer data, primary/secondary research, and assessments of current state processes
Facilitate client workshops to identify gaps, define challenges, and shape future-state visions
Lead journey mapping workshops to improve customer interactions across all channels
Create actionable roadmaps and strategies to enhance customer experience maturity
Establish and measure CX success metrics and KPIs with clients
Deliver high-quality client presentations and deliverables aligned with project goals
Build trusted advisor relationships with clients and grow their confidence in CX solutions
Manage multiple priorities effectively in a fast-paced consulting environment

Customer Experience Consultant Requirements

3+ years in management or strategy consulting or a related field
2+ years working in customer experience with proven capability in developing strategies and actionable plans
Proficiency with Microsoft Office Suite, data analysis tools, and Voice of the Customer/Experience Management technologies
Exceptional client-facing, leadership, and interpersonal communication skills
Bachelor s or master s degree
Certifications like PMP or CXPP is a plus

Benefits