Job description

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity:

As our Account Executive, Mid Market, you'll win new business opportunities and execute a complex, solution-based, consultative sales process encompassing multiple groups within a high growth company.

You'll be focused on demonstrating UserTesting’s unique business and technical value to mid-market organisations (~1500 employees) across North America. Proactively developing unsolicited proposals will be key to success, as well as expertly executing the end-to-end sales process including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention. We'll look to you to effectively forecast sales opportunities, track and use critical metrics that predict sales success and track all relevant sales activity using the company's CRM platform (Salesforce).

About the team:

We have a high-performing sales team, including BDRs and SMB, Mid-Market, Enterprise and Global Account Executives. You'll work cross-functionally as well, engaging with solution consultants, account managers and technical support.

What We’re Looking For:

Here's the experience we'd like you to have:

Experience hitting and exceeding SaaS sales targets through executing a complex, solution-based consultative sales process
Experience developing new business opportunities by analyzing and proactively targeting high-potential departments within high growth mid-market companies
Experience prospecting, developing leads and creating proposals that justify the expanded adaption and usage
Track all relevant sales activity using the company's CRM platform (SFDC)

Perks & Benefits

Private Medical, Dental and Vision
Health Savings Account
Pre-Tax Benefit Accounts (FSA)
Commuter Benefits - transit and parking
Flexible Time off (Full time salaried (exempt) employees)
12 Days of observed holiday entitlement
Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
401(k) Retirement Plan
Professional Development Stipend
Remote Equipment Expense Reimbursement
Mental Wellness Employee Assistance Program
Monthly wellness and telecommunications reimbursements
Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
Perks at Work discount scheme
Pet Insurance reimbursement
Employee Referral Programme
Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

Please note: You are not required to create a Workday account when you apply to this position.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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