Business Systems Manager

We here at Mitie are seeking a Business Systems Manager to join our team as a subject matter expert for Mitie's application and asset management systems, and act as a member of a product owner team.

The role is the primary point of contact for the development and maintenance of solutions and applications across the Company's core applications and integrated technology.

The successful candidate will work closely with operational delivery teams and Business Systems team to support the development and processing of requirements and ensure compliance with contracted requirements and business needs.

The work entails analysis, design, build and enhancement of quality technical solutions aligned with business and IT strategies, complying with architectural standards, to meet the needs of the business, working closely with customers, business analysts, and support team members.

Main Duties

• Support the design, implementation, and maintenance processes of software.
• Act as a product owner representative during development cycles and sign off the developed functionality as a member of a product owner team.
• Provide technical product knowledge for CAFM applications.
• Oversee and coordinate development phases, monitor completion of development, and ensure that the outcome fully satisfies requirements and meets stakeholder expectations.
• Collaborate with colleagues and stakeholders to assist in the creation of detailed functional and/or technical specifications.
• Carry out product owner configuration activities and produce relevant documentation.
• Assist with the development of BI tools over Maximo, including Microsoft SQL Reporting Services.
• Develop and execute data entry/loading mechanisms and carry out data cleansing activities where appropriate.
• Maintain change control records in line with Company standard and processes.
• Research and analyse existing business processes to identify areas for improvement, make recommendations for the development of new solutions and the re-use of existing configurations, and explore opportunities to replace existing customisations with standard product functionality.
• Manage external resources providing sub-contracted support.
• Read and digest contract documentation to determine how business processes should be constructed to satisfy the contained requirements and develop cohesive documentation that contains business process maps and supporting narrative.
• Act as a point of contact for suppliers/partners on technical product knowledge, producing business requirements in cooperation with BAs, and assist IS in developing technical statements of work.
• Translate requirements into functional specifications for technical teams to follow and convert into systems design and functional systems.
• Support the entire lifecycle of contracts from bid stage, mobilisation, to further operational improvement during normal business operation.
• Work on projects of all sizes as a project team member or as a project lead.
• Develop and carry out briefing sessions aimed to transfer knowledge over to both operational teams as well as technology support teams.
• Attend product review forums and provide feedback that improves technology capability and business processes.
• Become familiar with the products and applications in use by the organisation and develop technical skills in relevant technology areas.
• Provide support to relevant technology teams like training teams, business analysis teams, technical teams and developers, etc.
• Maintain documentation as such to establish traceability from requirements to test cases.
• Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and buy versus build recommendations.
• Additional responsibility to be periodically embedded in operational contracts, in order to be able to act as the on-site focal lead for specific matters.
• Other duties and projects as assigned.

What we are looking for

• 6-8 years of experience in software development.
• Detailed configuration and implementation experience of IBM Maximo.
• Excellent functional knowledge of Maximo application and architecture.
• Good understanding of MIF (Maximo Integration Framework) ideally with some integration experience.
• Experience in report development (on any platform).
• Broad range of skills related to application support, development cycle understanding, super user activities with a thorough knowledge of software functionality, data analysis, report generation.
• Bachelor's or master's degree in business administration or computer science or relevant field.
• Preferable but not necessary experience in the FM industry.
• Experience in working as a team member on development projects and execution of hardware and software solutions, systems, and products.
• Experience with Agile Scrum methodology and corresponding concepts related to user stories and acceptance criteria.
• Experience in coordinating and delivering knowledge sharing programmes.
• Ability to translate business requirements to functional specifications.
• Ability to work independently or within a team environment and handle multiple projects simultaneously.
• Ability to execute test plans and test scripts for software applications, document expected results Vs actual results, and record software defects.
• Ability to manage own workload, time allocation, and output.
• Ability to manage defects and issues to resolution.
• Technical, analytical, and development skills including the ability to provide solutions to a variety of business problems of moderate scope and complexity.
• Strong organizational skills, autonomous, self-motivated, inquisitive, and open-minded.
• Good team player, with an ability to work under pressure.
• Strong verbal and written communication skills.
• Ability to work in an international environment, and willingness to travel to international destinations on short-term assignments to perform the duties of the role.
• Ability to complete government security vetting.

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required