Customer Service Engineer, South Korea

Description

Kornit Digital develops, manufactures and markets industrial and commercial printing solutions for the garment, apparel and textile industries. Leading the digital textile printing market with its unique Neo Pigment inks and integrated pretreatment solution, it directly caters to the needs of the entire textile printing value chain from designers to manufacturers. With its immense experience in the direct to garment market, Kornit Digital is revolutionizing the roll fabric industry with its single step solution that enables printing with one ink set on all types of fabric and with no additional finishing process. Founded in 2003, Kornit Digital is a global company with offices in the United States, Asia Pacific and Europe and serves customers in more than 100 countries worldwide. For more information, visit Kornit Digital at www.kornit.com.

To cope with our business development, we are inviting candidate who is vibrant, results driven, and comfortable with fast-paced environment to join us.

Customer Service Engineer

YOUR RESPONSIBILITES WILL INCLUDE:

• Overall, provide excellent technical support to Kornit customers and partners
• Responsible for installation, maintenance, repairs & upgrade of a range of Kornit equipment
• Responsible for hardware and operation training
• Ensure and support company to reach quality targets
• Establish and maintain effective relationships with current and potential customers, respond to enquiry and complaint, and keep abreast of market conditions and future developments
• Update service status in service management system and service priority management
• Support the Kornit Marketing, Sales and application Teams

Requirements

WHAT WE WILL BE LOOKING FOR IN YOU:

• High Diploma / University graduates in Engineering or related field
• Knowledge of electricity including how to read electric drawing / diagram
• Familiar with Microsoft office
• Ability & Flexibility to work in a fast-paced environment under pressure, strong and enthusiastic team player
• Good interpersonal communications skills
• Multi-national company background is preferred
• Willing to travel including oversea (at least 50% travel), especially to Japan.
• High fluency in English and Native Korean commutation is mandatory.

WOULD BE GOOD TO HAVE:

• Minimum 3 years of related experience in machinery after service, mechanical troubleshooting and repair
• Profound knowledge of digital prepress, file formats and software applications, such as Adobe Photoshop, photoshop and Illustrator
• Digital printing experience, particularly inkjet printing, textile printing, RIP technology and ICC-based, Color management, Color Matching, Color Theory
• Business level written Japanese and Japanese speaking would be helpful, but not necessary

For more information and submit your application, please contact or send to maria.chan@kornit.com / Sayuri.Koike@kornit.com.