Customer Service - Work from Home Non Voice

Responsibilities:

Transcription: Listen to live or recorded calls and take notes of key points discussed.

Call Preparation: Prepare daily call list, meeting agendas, and materials as needed, ensuring participants have the necessary information.

Schedule Coordination: Efficiently schedule meetings with clients and team members, coordinating times that accommodate all parties and managing any necessary adjustments or cancellations.

Manage Reports: Prepare reports on key metrics and performance indicators within specified deadlines.

Virtual File Management: Update and maintain virtual files to ensure information is organized and easily accessible.

Administrative Tasks: Oversee administrative tasks, including but not limited to managing email correspondence and calendar appointments and ensuring all administrative activities are executed efficiently.

Requirements:

Ability to work independently and solve problems proactively.

A team player mindset, with a positive attitude and strong work ethic.

Strong organizational and time management skills.

Knowledge of digital tools and software such as Google Workspace and Zoom.

Qualifications:

Must be social media savvy

Must be up to date with the latest social media trends

Has excellent written and verbal English communication skills

Can use basic design software

Qualifications:

Excellent English communication skills (both verbal and written).

Comfortable making phone calls, memorizing, and delivering call scripts.

Strong customer service orientation and listening abilities.