Customer Success Manager

Join Us:

Are you passionate about building strong, trust-based relationships with clients? Would you like to get the chance to work on amazing, on-trend campaigns for the largest DTC brands? At High Scale, we're offering you more than just a job – it's a gateway to the most fulfilling career and a chance to be part of an amazing creative culture. If you're eager to collaborate with a dynamic team and oversee the execution of innovative campaigns, this is the opportunity for you.

About High Scale:

At High Scale, we're transforming client success in the marketing world by delivering innovative and data-driven campaigns that exceed expectations. Our team is dedicated to creating impactful strategies while fostering a culture of creativity, collaboration, and growth.

This role is designed to be a launchpad for your career, offering hands-on experience and opportunities to grow within the organization. Every project is an opportunity to learn, and we're here to guide you every step of the way.

What You'll Do:

• Build and maintain trust-based relationships with clients, serving as their main point of contact.
• Understand client objectives and translate them into impactful, on-brand marketing campaigns.
• Oversee the campaign execution process to ensure timely, high-quality delivery.
• Monitor timelines, budgets, and deliverables to meet or exceed expectations.
• Provide regular updates, insights, and performance reports to clients.
• Collaborate with internal teams to align client goals with creative strategies.
• Proactively identify potential challenges and implement solutions to maintain project momentum.
• Ensure client satisfaction and retention by delivering exceptional service and results.
• Advocate for client needs while maintaining High Scale’s creative and operational standards.
• Stay updated on marketing trends to contribute innovative ideas for client campaigns.
  
  

Background & Skills:

• Experience: Minimum of 3 years in customer success, account management, or a similar role, preferably in the marketing or creative industry.
• English Skill: Professional English Level
• Strong Communication: Articulate ideas clearly and collaborate effectively.
• Creative Thinking: Bring innovative solutions to address client needs and challenges.
• Organizational Excellence: Manage multiple projects and timelines with top-notch organizational skills.
  
  

Characteristics:

• Passionate and Curious: Show genuine enthusiasm for marketing campaigns and client success with a constant desire to learn.
• Team Player: Thrive in collaborative environments and contribute to team success.
• Self-Starter: Drive projects forward independently with initiative.
• Adaptable: Pivot quickly and embrace the dynamic nature of our work in a fast-paced setting.
• Marketing Knowledge: Familiarity with marketing strategies and digital trends to create impactful campaigns.